In this course, the learner will learn about customer service and its relation to the global market, the meaning of 'good service', and what the customer expects. In addition, the learner will explore their personal service styles and how to adapt a customer service approach that provides consistently good service.
This course discusses how to connect with the customer and illustrates how to handle customer service on the phone, in-person, responding to and sending e-mail, and when dealing with challenging customers. This highly interactive self-paced course takes about one hour to complete and includes case studies, personal assessment exercises, and other activities designed to focus the learner on the customer. Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service skills. This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who face the customer on a daily basis. You will have 90 days to access this course.