The cost of quality is the price of the wasted resources your company suffers when it is not operating at top efficiency. Sometimes the amount of unnecessary expenses can cost as much as 25 percent of your sales. Learn to use cost of quality concepts to manage business improvement and maximize the bottom line.
Improve customer satisfaction, competitiveness, and financial performance by understanding the link between quality improvement and profits. Learn to select, manage, and strategically use cost of quality (CoQ) improvement projects within your organization. Surveys show a vast majority of companies either overlook or are unaware of the concept of CoQ. Quality costs (actual plus hidden) can amount to a large proportion of sales, often 25 percent or more. Learn to successfully use CoQ to help strategically manage your improvement projects with bottom-line results.
Professionals seeking to initiate cost‐based measurement or improvement programs in their respective organizations or to add to their knowledge of effective measurement systems and quality standards would benefit from taking this course.
This course assumes participants have some background in quality principles and terminologies. Participants should know something about cost allocation techniques, methods of estimating the value of partially processed product, and the transactional processes within their organizations.