Corrective and Preventive Action

Many companies do not get the benefit of proper and thorough corrective & preventive action (CA/PA) as staff time, skill, tools and an in-depth understanding of a CA/PA system are often lacking internally. Learn how to leverage this key component for improvement in a quality management system to benefit your organization.

Instructor-led, Web-based (9827VIR)
System Requirements Register
February 8 – 9, 2017
09:00 am – 01:00 pm (Central Time)
List: $899.00
Member: $799.00
Instructor-led, Web-based (9828VIR)
System Requirements Register
May 16 – 17, 2017
09:00 am – 01:00 pm (Central Time)
List: $899.00
Member: $799.00
Instructor-led, Web-based (9906VIR)
System Requirements Register
December 12 – 13, 2017
09:00 am – 01:00 pm (Central Time)
List: $899.00
Member: $799.00
On-Site Training
Need to train a group of five or more? Consider on-site training.

Get an in-depth understanding of how to conduct corrective & preventive action (CA/PA) in response to non-conforming product or services. Learn about proven methods and approaches for ensuring problems are adequately contained, and then prevented. Cover roles and responsibilities, including supplier responsibilities for defining, acting on, and closing CA/PA issues. Learn how to define the problem, assess conditions for root causes, define proper actions to contain and prevent the problem, and then develop a plan to deploy those actions. Common methods, including the 8D approach, are covered and tools for performing incident and root cause analysis, and the use of various CA/PA checklists, are provided. Use both case studies and participant situations to apply the methods, tools and checklists during the course. Go away with a thorough understanding of a systematic, tool-based CA/PA system.

ASQ also offers this training course in an instructor-led classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.

  • Learning Objectives
    • Learn the vital quality principles that drive proper CA/PA.
    • Determine when to initiate formal corrective action, and when not to.
    • Write clear and actionable problem statements.
    • Explore sample CA/PA systems and records for best practices, and for potential weaknesses.
    • Learn how to use a team approach to CA/PA.
    • Use various tools to perform process-based root cause analysis.
    • Develop detailed actions to contain and prevent the problem.
    • Identify opportunities for improvement in the participant’s organization that can be acted upon after the course.
  • Who Should Attend

    This course is designed for quality managers, production supervisors, account managers, purchasing staff, quality technicians, and owners of a company’s CA/PA system.

  • More Information

    Course Data

    • CEU Hours: 0.7
    • ASQ RU: 0.7
    • Audience: Beginner
    • Provider: WebEx Training
    • Course ID: VCAPS
    • Course Length: 8 hours
    • Cancellation Policy
  • Instructors
    • Timothy M. King, CQ Manager, CQA

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