Many companies do not get the benefit of proper and thorough corrective & preventive action (CA/PA) as staff time, skill, tools and an in-depth understanding of a CA/PA system are often lacking internally. Learn how to leverage this key component for improvement in a quality management system to benefit your organization.
Get an in-depth understanding of how to conduct corrective & preventive action (CA/PA) in response to non-conforming product or services. Learn about proven methods and approaches for ensuring problems are adequately contained, and then prevented. Cover roles and responsibilities, including supplier responsibilities for defining, acting on, and closing CA/PA issues. Learn how to define the problem, assess conditions for root causes, define proper actions to contain and prevent the problem, and then develop a plan to deploy those actions. Common methods, including the 8D approach, are covered and tools for performing incident and root cause analysis, and the use of various CA/PA checklists, are provided. Use both case studies and participant situations to apply the methods, tools and checklists during the course. Go away with a thorough understanding of a systematic, tool-based CA/PA system.
ASQ also offers this training course in an instructor-led classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.
This course is designed for quality managers, production supervisors, account managers, purchasing staff, quality technicians, and owners of a company’s CA/PA system.