Anyone engaged as a process owner or process improvement team leader, in any market or industry
- Phoenix, AZ (5606)
- Schedule and Travel Info Contact Us
-
February 29, 2012
This class is filled to capacity. For more information, please contact us.
- This date is not available.
- On-Site Training
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- Need to train a group of five or more? Consider on-site training.
Business Process Management optimizes the results from your organizations' process improvement initiatives.
This Business Process Management (BPM) Orientation provides an insightful and high-level overview that prepares you to lead your team through achieving business process excellence through an improved understanding of customer requirements, process requirements, and measures of success and failures. This effort leads to improved results in process performance and better engagement for process improvement activities. Each major component includes an exercise.
At the end of this one-day workshop, you'll have a comprehensive deployment plan that will optimize your business improvement initiatives such as Lean Six Sigma and others.
- Learning Objectives
- Learn a working definition of process management methodology and how it links to other methodologies.
- Understand the five phases of business process management.
- Identify key stakeholders in business process management.
- Develop a detailed understanding of the process that needs to be measured.
- Develop measures that link to your customer.
- Identify process failures within the process.
- Develop key drivers of customer satisfaction.
- Develop an improvement impact analysis related to stakeholders, process owners, and participants.
- Develop an action plan to move forward.
- More Information
Course Data
- CEU Hours: 0.60
- ASQ RU: 0.60
- Audience: Intermediate
- Provider: ASQ
- Course ID: BPM
- Course Length: 6 hours
- Cancellation Policy
- Instructors
