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A new Certified Quality Auditor Body of Knowledge (BoK) has been issued and is effective beginning with the June 5, 2004 exams. This course is designed for auditors and ASQ CQAs interested in staying current with the CQA BoK changes, the new case study testing form, and the new ISO 19011 auditing standard guidance. ISO 19011 changes that influence the CQA BoK are included. The course consists of a series of lessons, illustrations, diagrams, interactive exercises, quizzes, tests and new case study questions. This course has 138 test questions related to the new BOK topics plus 30 new case study questions that cover both new and old BoK topics. You will have 90 days to access this course.
Learning Objectives
Explain the changes to the CQA Body of Knowledge
Incorporate ISO 19011:2002 guidance to current practices
Integrate process auditing practices and auditing process-based management systems into auditing conventions
Answer case study questions related to the CQA body of knowledge
Demonstrate linkages between reporting and follow-up to ensure there was action
Relate how audits add value
Apply new auditor competencies for team leadership
Apply verification and validation techniques during audits
Assess configuration management systems
Explain risk management basics
Explain business processes and how they are linked
Contrast joint and combined auditing
Provide advisor and other roles that add value
Assess quality improvement programs such as lean, corrective action, FMEA, 5S, and six sigma
Link results to wealth of the organization using cost of quality
Goals: