Quality tools enable you to accomplish change and manage improvement across your organization. This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.
Quality is everyone’s responsibility. ASQ’s Quality 101 course is designed to meet organizational needs for foundational quality knowledge and competency. It helps organizations introduce to their workforce a common understanding and foundation for achieving excellence through the quality assurance, control, and improvement concepts that foster process performance and customer excellence.
This course can be adapted by incorporating company-specific content to reinforce a company’s own approaches to these quality practices.
Participants will increase their expertise in the practices and principles of quality improvement, including learning about PDCA, improvement teams, and various quality tools. All concepts presented in this facilitated course are introduced, supported, and expanded in six modules, which can be used on-the-job as reference tools.
Quality 101 satisfies Section 6.2 human resource requirements and provides documentation for ISO 9001:2008, TL9000, TS 16949, and AS9000 standards that cover competence, awareness, and training. It can also help prepare individuals for the Quality Improvement Associate (CQIA) certification exam and can be used to introduce quality concepts and terminology to non-quality practitioners involved in Six Sigma initiatives.
Those new to quality, entry-level practitioners, and those who support the practice of business excellence should attend this training.