Quality tools enable you to accomplish change and manage improvement across your organization. This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.
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- EL_OTQ101
- List: $0.00
- Member: $0.00
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- This course is not currently offered. If you are interested in being notified when it is, let us know!
- On-Site Training
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- Need to train a group of five or more? Consider on-site training.
Quality is everyone’s responsibility. ASQ’s Quality 101 course is designed to meet organizational needs for foundational quality knowledge and competency. It helps organizations introduce to their workforce a common understanding and foundation for achieving excellence through the quality assurance, control, and improvement concepts that foster process performance and customer excellence.
This course can be adapted by incorporating company-specific content to reinforce a company’s own approaches to these quality practices.
Participants will increase their expertise in the practices and principles of quality improvement, including learning about PDCA, improvement teams, and various quality tools. All concepts presented in this facilitated course are introduced, supported, and expanded in six modules, which can be used on-the-job as reference tools.
Quality 101 satisfies Section 6.2 human resource requirements and provides documentation for ISO 9001:2008, TL9000, TS 16949, and AS9000 standards that cover competence, awareness, and training. It can also help prepare individuals for the Quality Improvement Associate (CQIA) certification exam and can be used to introduce quality concepts and terminology to non-quality practitioners involved in Six Sigma initiatives.
- Learning Objectives
- List the benefits of quality to individuals, organizations, customers, suppliers, and society.
- Describe key events in the evolution of quality.
- Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
- Differentiate between the TQM philosophies of six quality experts and two quality approaches: Six Sigma and the Baldrige program.
- Know the role of process management in TQM and the interrelationship of processes and systems.
- Recognize how basic quality tools can be used to help improve processes.
- Define different quality concepts related to quality evolution, TQM, process management, and the basic quality tools.
- Who Should Attend
Those new to quality, entry-level practitioners, and those who support the practice of business excellence should attend this training.
- More Information
Prerequisites
None
Course Data
- CEU Hours: 0.00
- ASQ RU: 0.00
- Audience: Beginner
- Provider: ASQ
- Course ID: EL_OTQ101
- Course Length: 20 hours
- Cancellation Policy
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