ASQ - Team and Workplace Excellence Forum

Online Edition — June 2004

In This Issue

In the Spotlight
Finding Your Niche in ASQ’s Living Communities

AQP Connections


News Bites
In a Nutshell
The Help Desk
NFC Goes Electronic
Resources for Success
June 2004 News For A Change — Home Page

NFC Index

AQP Home

Resources for Success

Information of interest related to managing change, employee involvement and teams, leadership, education and training, quality principles and practices, and human resource management.

Check out our top picks to determine which articles from other publications you should read in their entirety.

Title: “Gurus of Quality: 100 Years of Juran”
Magazine: Quality Progress, May 2004
Author: Debbie Phillips-Donaldson
Location: /pub/qualityprogress/past/0504/qp0504juran.pdf

Description: Joseph M. Juran’s life story includes overcoming many obstacles to become one of quality’s most influential pioneers and leaders. As he approaches his 100th birthday, he shares—through his memoirs and in an exclusive interview—insights and highlights from his long, productive career, plus advice for quality professionals.

Title: “Six Sigma: Fad or Fundamental?”
Magazine: Quality Digest
Author: John S. Ramberg

Description: This article presents a straightforward primer on Six Sigma, a “disciplined methodology of defining, measuring, analyzing, improving, and controlling the quality in every one of the company’s products, processes, and transactions—with the ultimate goal of virtually eliminating all defects.”

Title: “Six Sigma Could Be Too Slow for Today’s High Speed Race”
Magazine: Lean Enterprise
Author: Anand Sharma

Description: Which works better in today’s high-paced world—Six Sigma or Lean? This article argues, “Six Sigma has great tools, but as a program it is too slow and narrowly focused to drive the kind of transformation most companies seek. Especially when compared to the speed and momentum of lean transformations, Six Sigma is a tortoise in a hare’s world.”

Not sure what current books are worth your investment? News for a Change recommends that you read the following recent releases and consider adding them to your bookshelf for future reference.

Title: The Quality Improvement Glossary
Author: Don Siebels
Publisher: Quality Press
ISBN Number: 087389619X
Format/Length: Softcover, 370 pages
Price: $24.00 (AQP/ASQ members)

Description: This glossary includes myriad technical terms and concepts related to quality management principles, providing the definitive guide to quality-related terms, concepts, persons, and acronyms. The concise explanations are helpful when preparing for certification exams. This glossary is organized alphabetically and includes references to related concepts making it a quick- and easy-to-use reference book.

Title: Motivate Teams, Maximize Success
Author: Michael West
Publisher: Chronicle Books
ISBN Number: 0-8118-4695-9
Format/Length: Paperback, 160 pages
Price: $16.95

Description: Throughout time, teams have been a natural unit for human endeavor. In the past 20 years, modern organizations have begun to recapture the benefits of teamwork that went out of fashion during the Industrial Revolution. This book presents a core repertoire of skills, techniques, and exercises for building better teams, leading to higher levels of productivity, flexibility, creativity, innovation, efficiency, and quality.

Title: Lost & Found: The Story of How One Man Discovered the Secrets of Leadership…Where He Wasn’t Even Looking
Authors: Lyle Sussman, Sam Deep, and Alex Stiber
Publisher: Crown Business
ISBN Number: 1-4000-5085-5
Format/Length: Hardcover, 149 pages
Price: $19.95

Description: All businesses have managers who reach that level because of terrific skills and high performance but who then stumble at leading others. This book uses a short and accessible parable that offers a surefire way to help managers who are brilliant on the technical side of their jobs, but haven’t quite mastered the skills of effective leaders.

Bookmark the following sites to provide ready access to up-to-date information that can improve your organization’s performance, as well as your personal performance.

Sponsor: Milano Management Information Exchange (MiX) of the Milano Graduate School at New School University

Description: The Milano Management Information Exchange (MiX) initiative expands on the research begun in 1997 by the National Congress for Community Economic Development (NCCED). The MiX provides critical information to managers of community-based organizations and community development corporations.

Sponsor: Dispute Resolution Research Center (Kellogg School of Management, Northwestern University)

Description: This Web site includes information related to the center’s mission which involves conducting research on dispute resolution and negotiation, providing education in negotiation and dispute resolution, and serving as a major provider of continuing education programs targeted at exposing the legal and management worlds to the latest developments in dispute resolution and negotiation.

Sponsor: Team Creations

Description: This privately managed Web site contains a vast collection of free articles related to teamwork, leadership, meetings, decision making, creativity, and process improvement. The Web site’s author, Tom La Force, was trained in psychology and business administration and worked in marketing and project management, as well as spending time as a restaurant manager and quality consultant.

Sponsor: Virtual Organization Network

Description: VoNet is focused on theoretical and empirical research related to virtual organizations, virtual teams, network organization, and electronic commerce. Its site includes access to The Journal of Organizational Virtualness and a variety of other online resources.

Looking for the best conference to attend this year? Here are some possibilities that might meet your needs.

Conference: 13th Annual Service Quality Conference
Sponsor: ASQ Service Quality Division
Dates: September 13-14, 2004
Location: San Antonio, TX
Price: $445 (AQP/ASQ members who register prior to July 25, 2004)
Contact: /conferences/service-quality-conference/

Description: This year’s conference theme is “Moving Forward Through Service Quality… Leadership, Innovation, and Results.” Service and healthcare quality topics will fill the conference agenda. Keynote speakers who are past Baldrige Award winners will highlight the conference.

Conference: ASQ’s 4th Annual Six Sigma Forum Roundtable
Sponsor: ASQ Six Sigma Forum
Dates: September 16-17, 2004
Location: Fort Lauderdale, FL
Price: $675 (ASQ Six Sigma Forum member)
Contact: /conferences/six-sigma-roundtable/

Description: This exclusive, intimate, two-day briefing and networking event is designed by and for the top practitioners in the Six Sigma community. It’s unique in that registration is limited to 150 dedicated Six Sigma professionals. This allows greater face-to-face discussion time with other attendees and presenters, more in-depth learning, and more opportunity to make valuable contacts.

Conference: 12th National Quality Education Conference, “Accelerating Actions and Results”
Sponsor: ASQ, including Koalaty Kid Alliance
Dates: October 17-19, 2004
Location: Rosemont, IL
Contact: /conferences/quality-education-conference/

Description: This year’s conference features more than 50 case studies highlighting the methods educators are using to successfully improve student learning and meet various governmental requirements, including the elementary and secondary education act known as “No Child Left Behind.” This year also marks the first time ASQ’s Koalaty Kid will be incorporated into the NQEC, providing attendees sessions that address this unique teaching methodology for quality education in K-12 schools.

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