Resources for Success
Information of interest related to managing
change, employee involvement and teams, leadership,
education and training, quality principles and
practices, and human resource management.
ARTICLES
Check out our top picks to determine which
articles from other publications you should read in
their entirety.
Title: “Gurus of Quality:
100 Years of Juran”
Magazine: Quality Progress,
May 2004
Author: Debbie
Phillips-Donaldson
Location: /pub/qualityprogress/past/0504/qp0504juran.pdf
Description: Joseph M.
Juran’s life story includes overcoming many
obstacles to become one of quality’s most
influential pioneers and leaders. As he approaches
his 100th birthday, he shares—through his
memoirs and in an exclusive
interview—insights and highlights from his
long, productive career, plus advice for quality
professionals.
Title: “Six Sigma: Fad or
Fundamental?”
Magazine: Quality
Digest
Author: John S.
Ramberg
Location:
http://www.qualitydigest.com/may00/html/sixsigmapro.html
Description: This article
presents a straightforward primer on Six Sigma, a
“disciplined methodology of defining,
measuring, analyzing, improving, and controlling
the quality in every one of the company’s
products, processes, and transactions—with
the ultimate goal of virtually eliminating all
defects.”
Title: “Six Sigma Could Be
Too Slow for Today’s High Speed
Race”
Magazine: Lean
Enterprise
Author: Anand
Sharma
Location:
http://www.advancedmanufacturing.com/MarApr04/parting.htm
Description: Which works better
in today’s high-paced world—Six Sigma
or Lean? This article argues, “Six Sigma has
great tools, but as a program it is too slow and
narrowly focused to drive the kind of
transformation most companies seek. Especially when
compared to the speed and momentum of lean
transformations, Six Sigma is a tortoise in a
hare’s world.”
BOOKS
Not sure what current books are worth your
investment? News for a Change recommends
that you read the following recent releases and
consider adding them to your bookshelf for future
reference.
Title: The Quality
Improvement Glossary
Author: Don Siebels
Publisher: Quality Press
ISBN Number: 087389619X
Format/Length: Softcover, 370
pages
Price: $24.00 (AQP/ASQ members)
Description: This glossary
includes myriad technical terms and concepts
related to quality management principles, providing
the definitive guide to quality-related terms,
concepts, persons, and acronyms. The concise
explanations are helpful when preparing for
certification exams. This glossary is organized
alphabetically and includes references to related
concepts making it a quick- and easy-to-use
reference book.
Title: Motivate Teams,
Maximize Success
Author:
Michael West
Publisher: Chronicle Books
ISBN Number: 0-8118-4695-9
Format/Length: Paperback, 160
pages
Price: $16.95
Description: Throughout time,
teams have been a natural unit for human endeavor.
In the past 20 years, modern organizations have
begun to recapture the benefits of teamwork that
went out of fashion during the Industrial
Revolution. This book presents a core repertoire of
skills, techniques, and exercises for building
better teams, leading to higher levels of
productivity, flexibility, creativity, innovation,
efficiency, and quality.
Title: Lost & Found: The
Story of How One Man Discovered the Secrets of
Leadership…Where He Wasn’t Even
Looking
Authors: Lyle
Sussman, Sam Deep, and Alex Stiber
Publisher: Crown Business
ISBN Number: 1-4000-5085-5
Format/Length: Hardcover, 149
pages
Price: $19.95
Description: All businesses
have managers who reach that level because of
terrific skills and high performance but who then
stumble at leading others. This book uses a short
and accessible parable that offers a surefire way
to help managers who are brilliant on the technical
side of their jobs, but haven’t quite
mastered the skills of effective leaders.
WEB SITES
Bookmark the following sites to provide ready
access to up-to-date information that can improve
your organization’s performance, as well as
your personal performance.
Sponsor: Milano Management
Information Exchange (MiX) of the Milano Graduate
School at New School University
Address: http://www.lcmmix.org/research.cfm?cat=3&top=9
Description: The Milano
Management Information Exchange (MiX) initiative
expands on the research begun in 1997 by the
National Congress for Community Economic
Development (NCCED). The MiX provides critical
information to managers of community-based
organizations and community development
corporations.
Sponsor: Dispute Resolution
Research Center (Kellogg School of Management,
Northwestern University)
Address: http://www.kellogg.northwestern.edu/drrc/index.htm
Description: This Web site
includes information related to the center’s
mission which involves conducting research on
dispute resolution and negotiation, providing
education in negotiation and dispute resolution,
and serving as a major provider of continuing
education programs targeted at exposing the legal
and management worlds to the latest developments in
dispute resolution and negotiation.
Sponsor: Team Creations
Address: http://www.team-creations.com/Teamwork.htm
Description: This privately
managed Web site contains a vast collection of free
articles related to teamwork, leadership, meetings,
decision making, creativity, and process
improvement. The Web site’s author, Tom La
Force, was trained in psychology and business
administration and worked in marketing and project
management, as well as spending time as a
restaurant manager and quality consultant.
Sponsor: Virtual Organization
Network
Address: http://www.virtual-organization.net
Description: VoNet is focused
on theoretical and empirical research related to
virtual organizations, virtual teams, network
organization, and electronic commerce. Its site
includes access to The Journal of
Organizational Virtualness and a variety of
other online resources.
CONFERENCES
Looking for the best conference to attend this
year? Here are some possibilities that might meet
your needs.
Conference: 13th Annual Service
Quality Conference
Sponsor: ASQ Service Quality
Division
Dates: September 13-14, 2004
Location: San Antonio, TX
Price: $445 (AQP/ASQ members who
register prior to July 25, 2004)
Contact: /conferences/service-quality-conference/
Description: This year’s
conference theme is “Moving Forward Through
Service Quality… Leadership, Innovation, and
Results.” Service and healthcare quality
topics will fill the conference agenda. Keynote
speakers who are past Baldrige Award winners will
highlight the conference.
Conference: ASQ’s 4th
Annual Six Sigma Forum Roundtable
Sponsor: ASQ Six Sigma Forum
Dates: September 16-17, 2004
Location: Fort Lauderdale, FL
Price: $675 (ASQ Six Sigma Forum
member)
Contact: /conferences/six-sigma-roundtable/
Description: This exclusive,
intimate, two-day briefing and networking event is
designed by and for the top practitioners in the
Six Sigma community. It’s unique in that
registration is limited to 150 dedicated Six Sigma
professionals. This allows greater face-to-face
discussion time with other attendees and
presenters, more in-depth learning, and more
opportunity to make valuable contacts.
Conference: 12th National Quality
Education Conference, “Accelerating Actions and
Results”
Sponsor: ASQ, including Koalaty Kid
Alliance
Dates: October 17-19, 2004
Location: Rosemont, IL
Contact: /conferences/quality-education-conference/
Description: This year’s
conference features more than 50 case studies
highlighting the methods educators are using to
successfully improve student learning and meet
various governmental requirements, including the
elementary and secondary education act known as
“No Child Left Behind.” This year also
marks the first time ASQ’s Koalaty Kid will
be incorporated into the NQEC, providing attendees
sessions that address this unique teaching
methodology for quality education in K-12
schools.
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