ASQ - Team and Workplace Excellence Forum

Online Edition — March 2004

In This Issue

In the Spotlight
Bombardier Recreational Products
Moving the Elephant
Empowerment—Seeing the Elephant


AQP Connections
The Help Desk
News Bites
In a Nutshell
Resources for Success
March 2004 News For A Change — Home Page

NFC Index

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News Bites

Information of interest from other publications and organizations related to people and quality

Baldrige Not-for-Profit Legislation Clears House Committee
Legislation to establish a not-for-profit category for the Malcolm Baldrige National Quality Award cleared the House Science Committee in early February. The measure was received with bipartisan enthusiasm. Principal sponsors are Rep. Brad Miller (D-NC), Rep. Melissa Hart (R-PA), and Rep. Dennis Moore (D-KS). Designated H.R. 3389, the legislation would amend the Stevenson-Wydler Technology Innovation Act of 1980 to permit the expansion.
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Feedback Sought on Use of ISO 9001:2000 and ISO 9004:2000 Standards
U.S. organizations are encouraged to share their experiences, comments, and/or concerns on the use of the year 2000 editions of ISO 9001 and ISO 9004 standards. The International Organization for Standardization (ISO) Technical Committee 176, Subcommittee 2, Quality Systems, has developed a survey to measure user experience with these standards. The Web site questionnaire solicits users’ concerns and recommendations regarding suitability and application of the standards. Web site responses go directly to the international ISO group responsible for these standards.
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Online Master of Science in Quality Offered
Eastern Michigan University now offers a master of science degree in quality that uses the American Society for Quality (ASQ) bodies of knowledge required for the certified quality engineer (CQE) and certified quality manager as a foundation. Students in this program learn a variety of methods that include the human factors that influence quality and statistical techniques for continuous process improvement. The program can be tailored to meet the diverse needs of any organization seeking improvement. Out-of-state students can take these online courses at Michigan in-state tuition rates.
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New Game Fosters Communication
Connections,™ a game designed to promote open, candid dialogue leading to resolution of conflicts, is now available. Based on Dr. William Glasser’s work that is covered in his book, Choice Theory,® A New Psychology of Personal Freedom, the game guides two to six players through personal examples of habits that lead to constructive and destructive relationships.
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Fortune Reports 100 Best Employers
In its January 12, 2004, issue, Fortune presented its annual list of the top 100 employers in the United States. Companies were selected based on survey responses from approximately 45,000 employees selected at random from more than 300 candidate companies. The survey uses an indexing instrument created by The Great Place to Work Institute in San Francisco, CA.
The following companies led this year’s results:

Rank Company U.S. Employees
1. J.M. Smucker 2,585
2. Alston & Bird 1,450
3. Container Store 1,832
4. Edward Jones 27,092
5. Republic Bancorp 1,360
6. Adobe Systems 2,368
7. TDIndustries 1,393
8. SAS Institute 4,927
9. Wegmans Food Markets 28,561
10. Xilinx 2,037

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Does Your Organization Deserve a “Plum” or a “Raspberry”?
Northwestern University has launched a new interactive Web site where employees, customers, suppliers, or company representatives can nominate and/or vote for their companies to receive plums or raspberries. Plums are awarded to companies that give respect, accept responsibility, embrace motivation, and proactively respond to everyone who touches the organization, creating win/win environments. Of course, raspberries go to organizations that need to improve their attitudes and approaches.
More? See .

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