ASQ - Team and Workplace Excellence Forum

Online Edition — February 2004

In This Issue

In the Spotlight
Get Your Money's Worth From Each Employee
Moving the Elephant
Dynamic Facilitation and Transformational Thinnking


AQP Connections
The Help Desk
News Bites
In a Nutshell
Resources for Success
February 2004 News For A Change — Home Page

NFC Index

AQP Home

News Bites
nformation of interest from other publications and organizations related to people and quality

Seven Organizations Named as 2003 Baldrige Recipients
Following a comprehensive application and assessment process, seven U.S. organizations were selected as Malcolm Baldrige National Quality Award recipients for 2003. The award is the nation’s highest honor for quality and performance excellence. This is the most award recipients since the program started in 1988 and the first time that recipients were named in all five Baldrige Award categories.

The 2003 Baldrige Award recipients and their associated
categories are:

  • Medrad, Inc., Indianola, PA (manufacturing).
  • Boeing Aerospace Support, St. Louis, MO (service).
  • Caterpillar Financial Services Corp., Nashville, TN (service).
  • Stoner Inc., Quarryville, PA (small business).
  • Community Consolidated School District 15, Palatine, IL (education).
  • Baptist Hospital, Inc., Pensacola, FL (healthcare).
  • Saint Luke’s Hospital of Kansas City, Kansas City, MO (healthcare).

More? See .

Baldrige Criteria for Performance Excellence Updated
Each year, the Baldrige criteria are reviewed and decisions are made on what portions, if any, need revisions. These decisions balance the need to keep the criteria at the leading edge of validated management practice versus the desire of users to have continuity in their application of the criteria.
In 2003, significant changes were made to categories 1 (leadership), 4 (measurement, analysis, and knowledge management), 6 (process management), and 7 (business results). These changes focused on the challenges of “running the business” today and “changing the business” to prepare for the future.

The 2004 criteria are now available and reflect the decision that last year’s changes are still being assimilated and applied by organizations and that no substantive changes to the state of practice have occurred. Therefore, the criteria and item notes for 2004 have no revisions. There are, however, changes to the scoring system description and the scoring guidelines and the glossary of key terms. Additionally, the organizational profile is now included in the category and item description section and an index of key terms has been developed.
See .

ISO Issues New Technical Reporton Statistical Techniques
ISO/TR 10017:2003, Guidance on Statistical Techniques for ISO 9001:2000, has been issued to assist organizations in their efforts to develop, implement, maintain, and improve their ISO 9000-based quality management systems. The report includes information on statistical techniques used to investigate the nature, extent, and causes of variability that can occur throughout the lifecycle of products and services.
More? See CSNUMBER=36674&ICS1=3&ICS2=120&ICS3=10 .

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