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News Bites
Information of interest from
other publications and organizations related to
people and quality
Seven Organizations Named as 2003 Baldrige
Recipients
Following a comprehensive
application and assessment process, seven U.S.
organizations were selected as Malcolm Baldrige
National Quality Award recipients for 2003. The award
is the nation’s highest honor for quality and
performance excellence. This is the most award
recipients since the program started in 1988 and the
first time that recipients were named in all five
Baldrige Award categories.
The 2003 Baldrige Award recipients and their
associated
categories are:
- Medrad, Inc., Indianola, PA
(manufacturing).
- Boeing Aerospace Support, St. Louis, MO
(service).
- Caterpillar Financial Services Corp.,
Nashville, TN (service).
- Stoner Inc., Quarryville, PA (small
business).
- Community Consolidated School District 15,
Palatine, IL (education).
- Baptist Hospital, Inc., Pensacola, FL
(healthcare).
- Saint Luke’s Hospital of Kansas City,
Kansas City, MO (healthcare).
More? See
http://www.nist.gov/public_affairs/releases/2003baldrigewinners.htm
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Baldrige Criteria for Performance
Excellence Updated
Each year, the Baldrige criteria are reviewed and
decisions are made on what portions, if any, need
revisions. These decisions balance the need to keep
the criteria at the leading edge of validated
management practice versus the desire of users to
have continuity in their application of the
criteria.
In 2003, significant changes were made to categories
1 (leadership), 4 (measurement, analysis, and
knowledge management), 6 (process management), and 7
(business results). These changes focused on the
challenges of “running the business”
today and “changing the business” to
prepare for the future.
The 2004 criteria are now available and reflect
the decision that last year’s changes are still
being assimilated and applied by organizations and
that no substantive changes to the state of practice
have occurred. Therefore, the criteria and item notes
for 2004 have no revisions. There are, however,
changes to the scoring system description and the
scoring guidelines and the glossary of key terms.
Additionally, the organizational profile is now
included in the category and item description section
and an index of key terms has been
developed.
More? See http://www.baldrige.nist.gov/Business_Criteria.htm
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ISO Issues New Technical Reporton
Statistical Techniques
ISO/TR 10017:2003, Guidance on Statistical Techniques
for ISO 9001:2000, has been issued to assist
organizations in their efforts to develop, implement,
maintain, and improve their ISO 9000-based quality
management systems. The report includes information
on statistical techniques used to investigate the
nature, extent, and causes of variability that can
occur throughout the lifecycle of products and
services.
More? See
www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?
CSNUMBER=36674&ICS1=3&ICS2=120&ICS3=10
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