AQP Connections
AQP Happenings
2003-04 International Team Excellence
Award Updates
The 2003-04 Team Excellence Award criteria and
guidelines are now available. Call 800-733-3310, ext.
7303 or send an e-mail to geetha@aqp.org to receive
a free copy.
The Team Excellence Award process is an excellent
way to capture national and international recognition
for an organization’s team-based improvement
efforts. Past winners have received extensive press
coverage and high honors both internally and
externally. Several past finalists have won previous
awards or used the knowledge gained from the Team
Excellence Award process to enter other prestigious
competitions like the Malcolm Baldrige National
Quality Award.
All entrants in the competition receive a feedback
report and a score sheet detailing how they rated in
each team criteria area. The criteria and the
feedback report identify strengths as well as
opportunities for improvement. Many
participating teams use the AQP Team Excellence Award
criteria for their internal competition and select
their winning teams for the AQP preliminary round
process.
The live competition at AQP’s annual
conference is used by many teams and others to
benchmark the best processes and teams in the
country. Please call customer service at 800-733-3310
to reserve your copy of the 2003 winners video.
The Team Excellence Award process is also a superb
way to promote business effectiveness and demonstrate
commitment to quality and participation
practices.
Participating teams are asked to submit a
25-minute video explaining their project and process.
These presentations are then judged on how well they
meet 36 team evaluation criteria. The criteria rate
everything necessary for team success—from the
project’s impact on organizational goals,
project selection, and purpose—to action
planning, project buy-in, implementation,
progress, and results. In the preliminary
round, a panel of judges, organized into several
reviewing stations across the United States,
carefully evaluates the video entries. These
judges—all team process experts—represent
diverse experience and industries and complete
rigorous training that ensures consistency in their
evaluations.
Qualifying teams (finalists) are selected for the
live presentations at the joint AQP/ASQ conference.
All finalists are recognized and receive trophies
throughout the general sessions. The three highest
scoring teams will also receive the coveted Gold,
Silver, and Bronze Awards. These winners are
announced as part of the intense excitement of the
closing session.
ASQ Notes
ASQ’s Koalaty Kid Alliance Member
Receives 2003 Baldrige Award
In 1999,
ASQ was instrumental in expanding the Malcolm
Baldrige National Quality Award, the nation’s
highest honor for quality and performance excellence,
to include the field of education. Four years later,
Community Consolidated School District 15 in
Palatine, IL, has joined an elite group of
distinguished organizations honored as Baldrige Award
recipients.
District 15 is a member of ASQ’s Koalaty Kid
Alliance. “We are certainly excited and very
proud of them,” said Suzanne Keely, ASQ
education market manager. The Palatine district has
trained all of its 19 schools in the ASQ Koalaty Kid
approach and has used it, plus the Koalaty Kid
Self-Assessment Guide for Performance Excellence as
the basis for their school improvement planning.
“They were focused on improvement and made a
system that worked for them,” added Keely.
2004-05 Slate of Candidates
Announced
ASQ’s nominating committee announced the
following slate of candidates for the 2004-05
membership year for the positions of ASQ
president-elect, vice president, and treasurer. The
positions of president and chair also are listed
although they were previously selected.
Chairman: Kenneth E. Case,
Oklahoma State University.
President: Daniel M. Duhan, Northrop
Grumman.
President-Elect: Jerry J. Mairani,
UpwardPerformance.
Vice President: Gary D. Floss,
BlueFire Partners.
Vice President: Carol Sager, Sager
Educational Enterprises.
Treasurer: Maryann Brennan, Brennan
Worldwide.
Webinars Added to Education and Training
Repertoire
ASQ now offers live webinars that are presented via
the Web and the telephone. The live audio comes over
the telephone while the visuals are presented
simultaneously on your computer over the Internet.
You can interact with the presenter online or by
telephone. The registration fee is per site, so you
can use a speakerphone and invite your entire team to
attend. Many of ASQ’s webinars also are
archived as prerecorded events, allowing the
flexibility to participate on your own schedule.
The following webinars are scheduled for late
February and March. All are 90 minutes in length, and
participants will receive 0.15 CEUs/ASQ RUs. The fee
is $195 per site.
Title: Disciplined Problem
Solving Overview
Presenter: Mary McDonald
Date: February 19, 2004
Start Time: 11:30 a.m.
Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30
p.m. Eastern
Title: Keys to Improving
Quality Performance Through Employee Ideas
Presenters: Roger Fritz and Mike
Kaminski
Date: February 24, 2004
Start Time: 9:30 a.m.
Pacific/10:30 a.m. Mountain/11:30 a.m.
Central/12:30 p.m. Eastern
Title: Root Cause
Analysis—Getting Started
Presenter: Mary McDonald
Date: February 25, 2004
Start Time: 11:30 a.m.
Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30
p.m. Eastern
Title: Root Cause
Analysis—The Tools
Presenter: Mary McDonald
Date: March 4, 2004
Start Time: 11:30 a.m.
Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30
p.m. Eastern
Title: Quality’s Missing
Link: The Middle Manager and Supervisor
Presenters: Mike Simms and Terence
Bostic
Date: March 16, 2004
Start Time: 9:30 a.m.
Pacific/10:30 a.m. Mountain/11:30 a.m.
Central/12:30 p.m. Eastern
Title: Aligning Measurement and
Communication Systems for Quality Improvement
Presenter: Les Landes
Date: March 30, 2004
Start Time: 9:30 a.m.
Pacific/10:30 a.m. Mountain/11:30 a.m.
Central/12:30 p.m. Eastern
Training Courses Announced for
March
Title: Guide to Process
Improvement and Change (#04124)
CEUs: 2.4
Date: March 22-25, 2004
Location: San Francisco, CA
Description: Process
improvement initiatives are not new to
organizations; however, the application of a
systematic approach to change is altering even
the most prestigious companies around the globe.
The quality techniques associated with managing
business processes have virtually changed over
night. This course is designed to provide
students with the topics, direction, mentoring,
and case studies necessary to realize the
advantages of process improvement.
Title: Lean Manufacturing
(#04120)
CEUs: 1.4
Date: March 22-23, 2004
Location: San Francisco, CA
Description: In today’s
business environment, where global competition
and constant price reduction demands from
customers weigh heavily on management decisions,
lean manufacturing concepts have helped companies
to remain competitive, innovative, and
profitable. Lean implementation results in
enhanced cost and cycle-time reduction, customer
satisfaction, and standardized high quality. This
two-day course will focus on lean methods to
minimize all forms of waste and maximize value
for the customer.
Title: Systematic Problem
Solving for Sustained Improvement (#04131)
CEUs: 1.3
Date: March 25-26, 2004
Location: San Francisco, CA
Description: Are you prepared
to be a part of continuous improvement (CI) in
your organization? All CI programs and many
standards require a corrective action/improvement
process. This two-day, hands-on program focuses
on the concepts, quality tools, process, and
practice you need to apply a fact-based,
problem-solving process to achieve sustainable
improvements. You will receive the hands-on
practice in problem-solving processes/tools,
teamwork, consensus building, and the on-the-job
application you need to succeed!
E-Learning Course Offers Study-at-Home
Option
ASQ is offering self-paced courses that can be taken
at any time or in any location where you have access
to a computer and an Internet connection. You have 60
days to complete the courses once you begin. The
course described below is currently is featured:
Title: Charting Process
Behavior (SPC)
Estimated Length: 12 hours
Description: This course
provides an introduction to basic concepts for
charting process behavior using statistical
process control charts. The content covered by
this course is also known as Statistical Process
Control (SPC). Participants will receive a basic
understanding of the tools and methods used to
measure and understand process behavior over
time—in support of a Six Sigma DMAIC
project or for ongoing process management. This
course is a component of the online Six Sigma
Black Belt and online Six Sigma Green Belt
courses. Because it’s designed with a heavy
practice orientation, as much as 40% of your time
is spent working through interactive practice
exercises and online assessments.
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