ASQ - Team and Workplace Excellence Forum

Online Edition — November 2003

In This Issue

Corporate Culture and Survival
In A Nutshell
Proven Strategies on Service and Life
Leading Wholeheartedly: A Quality Approach
Respectful Confrontation for Superior Results


Articles in Brief
The Help Desk
News Bites
What’s Up?

Book Nook

AQP Connections
November 2003 News For A Change — Home Page

NFC Index

AQP Home

What’s Up? Interesting places to visit: on site or virtually


89th Annual Meeting of the National Communication Association: Conference of the Training and Development Division
National Communication Association
November 19-23, 2003
Miami Beach, FL

The conference will focus on panels and papers related to organizational training and development. Topics will foster learning and performance and address the challenges faced by communication educators who prepare individuals to work as professionals or who themselves work or plan to work in the training and development world. Topics include:

  • Leadership.
  • Coaching and counseling.
  • Team building.
  • Presentations.
  • Conflict resolution.
  • Interviewing.
  • Intercultural issues.
  • Gender.
  • Diversity.
  • Organizational change.

Web Sites

The Handbook of Elder Care Resources for the Federal Workplace

Today people are living longer, healthier lives and the elderly population is rapidly growing. With diversity and longevity becoming two terms that describe America’s work force and population, the federal government is addressing the issues of aging and its impact on our families, work environment, and productivity.

The statistics on aging are overwhelming. As of 1999, there were more than 34 million individuals age 65 or older living in the United States. By the year 2030, it is expected that this number will exceed 70 million. The average age of the full-time federal employee is 45.6 years. Moreover, an increasing number of these employees face the challenges and responsibilities of caring for an aging family member or friend. Approximately 25.8 million Americans spend an average of 18 hours a week caring for an ailing relative. Women, the traditional caregivers to elderly persons, today make up 44.4% of our work force.

Given these demographics, the federal government offers elder care programs, policies, and initiatives to assist employees who are currently or who will be caregivers with family and work/life demands.

The Handbook of Elder Care Resources for the Federal Workplace was developed to introduce the employer and employee caregiver to the various services and resources that are available to help make informed elder care decisions. From choosing an assisted living arrangement to dealing with the complexities of social security income, this handbook provides practical tips and solutions to these complicated aging issues.

The handbook describes a variety of community resources that are offered around the country to help older adults function independently and discusses housing options, financial and medical considerations, nursing homes, and home health care agencies.

University of Michigan Guidelines for Managers Dealing With Grieving Employees

Managers or supervisors must assure that work responsibilities are being met and that employees feel supported and valued. Where these two needs conflict, the guidelines will help assist employees affected by personal and/or job loss, accident, or serious or lengthy illness.

Safety and Health Topics: Workplace Violence

Violence in the workplace is a serious safety and health issue. Its most extreme form, homicide, is the third leading cause of fatal occupational injury in the United States. According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), there were 639 workplace homicides in 2001 in the United States, out of a total of 8,786 fatal work injuries. A total of 2,886 work-related fatalities resulted from the events of September 11. Excluding these fatalities, the overall workplace fatality count was 5,900 for 2001.

This Web site has links to resources that provide useful safety and health information about workplace violence including:

  • Information about workplace violence and how to prevent it.
  • Regulations and standards and how they apply to workplace violence.
  • Training resources.
  • Conference proceedings related to workplace violence.

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