ASQ - Team and Workplace Excellence Forum

Online Edition — November 2003

In This Issue

Corporate Culture and Survival
In A Nutshell
Proven Strategies on Service and Life
Leading Wholeheartedly: A Quality Approach
Respectful Confrontation for Superior Results


Articles in Brief
The Help Desk
News Bites
What’s Up?

Book Nook

AQP Connections
November 2003 News For A Change — Home Page

NFC Index

AQP Home

Articles in Brief

A quick synopsis of what other publications are saying about topics related
to leadership, employee involvement, quality, and organizational performance

September 2003

The Coming Job Boom
Forget those grim unemployment numbers. Demographic forces are about to put a squeeze on the labor supply that will make it feel like 1999 all over again.

Fortune Magazine
September 22, 2003

The Rebalancing Act
If you are bouncing wildly between work and family, you’re in good company. Here’s some advice: Learn how to say no—sometimes to your boss and sometimes to your family! And don’t apologize to the boss.

Reams of research confirm what most of us already know. Anyone with a career and a family is preoccupied with juggling them, to the point where pollsters have found that, given their druthers, most of the jugglers would choose more free time—or just more flexible hours—over more money, more power, or a fancier title.

HR Magazine
June 2003

Help With Elder Care
Child care used to be the topic of discussion at parties, says Dr. Sandra Timmermann. “Now it’s aging parents. The work force is maturing and more employees will become caregivers for their aging relatives.”

As employees’ elder care obligations increase, many experts say, so will employers’ costs. Currently, according to MetLife, these costs come to at least $11 billion a year in lost productivity—absenteeism, workday interruptions, as well as turnover—when employees leave the work force because they feel overwhelmed by their elder care responsibilities.

Reining in such costs, according to some experts, may hinge on the availability of elder care programs designed to curtail productivity losses and reduce employee stress.

September 2003

Helping Employees Cope With Grief
A death in the family—especially if it’s sudden, because of an accident, perhaps, or a heart attack, a criminal act, or suicide—can plunge survivors into sorrow and even depression, altering their work habits and affecting those around them. How an employer reacts during this vulnerable time can make a difference in a grieving employee’s recovery. The HR professional’s responsibilities include:

  • Ensuring that bereavement policies are established.
  • Helping the grieving worker communicate with colleagues.
  • Helping co-workers express their sympathy.
  • Helping the bereaved employee and his or her supervisor deal with any lingering productivity issues.

Inc. Magazine
August 2003

Caught in the Crossfire
Marketers who rely on e-mail are getting zapped by aggressive new spam filters. To circumvent them some companies are going retro, others super techno.

No one likes to see their e-mail boxes filled with crass, ceaseless come-ons for penis-enlargement pills, Nigerian investment opportunities, and too-good-to-be-true mortgage refinancing. As the war on spam heats up, innocent bystanders are being caught in the crossfire.

Now, after finally figuring out how to make e-mail work for them, marketers have found that the rules have changed. Their legitimate messages are being blocked by a new breed of aggressive spam filters; their good names are turning up on anti-spam blacklists; and they’re being forced to devote time, energy, and in many cases, a good outlay of cash to keep their e-mail marketing efforts out of hot water.

Quality Progress
September 2003

Health Care’s Need for Revolutionary Change
Health care is now a $1.5 trillion industry—the largest of our society—built essentially around a craft model still rooted not in the 20th or even the 19th century, but in the 18th.

That means we have this enormously complex system still largely formed on a preindustrial revolution craft model: Train the craftspersons (physicians, nurses, and so on), license them, supply them with resources, then let them alone as they care for patients. This model—leaving much of the design of actual patient care up to the craftspeople—arguably worked, probably up until the mid-20th century.

T+D Magazine
September 2003

The Buzz Surrounding Learning Analytics
If you’ve been following the learning industry recently, you’ve probably heard the term “learning analytics” thrown around. Learning analytics is the new buzzword for the process by which learning professionals analyze critical indicators within their businesses to not only improve continuously but also to demonstrate value to stakeholders and to optimize learning investments. It’s not just about cool technology. It’s also about gathering the right data and leveraging the right queries to ensure that senior management understands the value of learning investments.

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