ASQ - Team and Workplace Excellence Forum

Online Edition — June 2003

In This Issue
When Executive Coaching Shifts
to Clinical Consultation
Observations From a “Reinvented” Coach
Leading Wholeheartedly:
A Quality Approach
Full Engagement Leadership
Looking Toward the Future
AQP’s Team Excellence Award Evaluation Criteria

 

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AQP’s Team Excellence Award Evaluation Criteria

In the May issue News for a Change began a continuing series on AQP’s National Team Excellence Award. In this issue, the current criteria are presented (see the sidebar); however, it’s important to note that the criteria are dynamic, not static. Each year, the team excellence process executive committee reviews and updates the criteria as appropriate, practicing the principles of continuous improvement that are essential to sustained organizational success. It’s, therefore, likely that updates to the criteria listed here will occur later this year, and NFC will publish them when they are adopted.

There’s no reason for organizations to hold off on applying the criteria right now, however. In fact, it is AQP’s intention that the criteria are used for far more than evaluating teams participating in the competition. Much like the Baldrige performance criteria, the team excellence criteria have a variety of potential uses depending on the maturity of the organization’s team processes and the phase of specific teams’ projects, as follows:

  • While Getting Started—Use the criteria as a process guide for team improvement projects.
  • While Conducting the Project—Use the criteria as a diagnostic tool to ensure project work is robust, complete, and ready for implementation.
  • While Preparing to Compete—Use the criteria to assess the merits of the draft presentation and to understand judges’ feedback from initial rounds, as well as guidelines for improving the presentation.

Additionally, if the organization doesn’t have an improvement process already in place, the criteria can be used as a framework for launching team-based projects. Because the criteria are based on commonly accepted steps for an improvement process, they provide a generic guideline that will fit almost any organization’s culture. Even the fifth category, which may at first seem to relate to the National Team Excellence competition, actually offers a straight-forward approach for evaluating the effectiveness of teams’ draft presentations to their sponsors, ensuring that their final presentations will be well organized, reflect the key project findings in a concise and understandable way, and pave the way for implementation.

No article on the criteria would be complete without recognizing the outstanding efforts of the team excellence process executive committee, as listed below. The committee, the AQP board of directors, and staff also thank Warren Krompf, immediate past chair of the committee, for his leadership, passion, support, and innumerable contributions to AQP in general and to the Team Excellence Award process in particular.

• Chair, Raymond Bunch, Take Care Consulting Group

• Jim Bianchetta, Bianchetta Resources

• Rich Carpenter, SRC Associates

• Ray Emery, Scitor Corporation

• Dr. Robert Finkelmeier, Finkelmeier & Associates

• Dr. Roberta Sappington, FAA Center for Management Development

• Dr. Cheryl Wild, Wild & Associates, Inc.

The committee always welcomes comments and suggestions on the criteria. Contact Geetha Balagopal at geetha@aqp.org to share your insights.

GLENN BODINSON is vice president of the Hogan Center for Performance Excellence, is a member of both AQP and ASQ, and has served as Baldrige Award examiner, Texas Award for Performance Excellence judge, Workforce Excellence senior examiner, Shingo Prize examiner, and AQP National Team Excellence Award judge. He is an ASQ-certified Six Sigma Black Belt, quality engineer, quality auditor, and quality manager. The Hogan Center helps organizations improve their financial and operational performance. In fact, 12 of its members have received the highest levels of national and state business excellence awards, more than any other firm in the United States.

RAYMOND BUNCH is president of Take Care Consulting Group, located in Exton, PA. He has more than 30 years’ experience in operations management and in designing and implementing performance management strategies, corporate culture change initiatives, process improvements, high performance teams, and Baldrige-based management systems. He serves on the AQP Team Excellence Executive Committee, the ASQ Philadelphia Section board of directors, and the Committee of Experts for KEMA Registered Quality.

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