ASQ - Team and Workplace Excellence Forum

Online Edition — January 2003

In this Issue
“Remember the Titans”—The Rest of the Story
Looking Toward the Future

Ask the PowerPhrase® Expert

Life Lessons

Features

AQP Connections
What’s Up?
The Help Desk
Out of Context
Articles in Brief
News Bites
Book Nook
January 2003 News for a Change—Home Page

NFC Index

AQP Home

Life Lessons

The following anecdote was picked up from the Internet.

During my second month of college, our professor gave us a pop quiz. I was a conscientious student and breezed through the questions until I came to the last one, “What is the first name of the woman who cleans the school?”

Surely, this was some kind of joke! I had seen the cleaning woman several times. She was tall, dark-haired, and in her 50s, but I certainly didn’t know her name.

I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade. “Absolutely,” said the professor. “In your careers, you will meet many people. All of them are significant. They deserve your attention and care—even if all you do is smile and say, ‘Hello.’”

I’ve never forgotten that lesson. I also learned that her name was Dorothy.

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