ASQ - Team and Workplace Excellence Forum

Online Edition — January 2003

In this Issue
“Remember the Titans”—The Rest of the Story
Looking Toward the Future

Ask the PowerPhrase® Expert

Life Lessons


AQP Connections
What’s Up?
The Help Desk
Out of Context
Articles in Brief
News Bites
Book Nook
January 2003 News for a Change—Home Page

NFC Index

AQP Home

AQP Connections

25th AQP Annual Conference

Final preparations are under way for this year’s conference, Jazz-Up Your Organization’s Performance Through Teamwork, Quality, and Integrity, which will be held in New Orleans, February 24-26. Registrations for this year’s exciting roster of preconference workshops, learning sessions, and alternate courses is far ahead of recent years—three times the level at this point in 2002. Complete conference information is available at .

The keynote speaker at Monday’s opening session will be Herman Cain, who will discuss why “Leadership is Common Sense.” Cain is chairman of Godfather’s Pizza, Inc., and he has authored three books: CEO of Self, You’re in Charge; Speak as a Leader; and Leadership is Common Sense.

Coach Herman Boone and Coach Bill Yoast will speak on “Teamwork, Leadership, and Diversity” during Wednesday’s keynote address. The real-life story of these heroes inspired the hit movie “Remember the Titans.”

Preconference workshops feature the following topics and instructors:

  • Teams Make Six Sigma Work will be led by Patricia Noonan and Nancy Page Cooper. The next evolution of a team environment involves their participation in achieving a Six Sigma culture. This workshop demonstrates how to incorporate key team achievements of the past with newer trends and technologies.
  • Building Team Trust Using Emotional Intelligence Techniques will be presented by Adele Lynn. Learn the fundamentals of how to build trust in a team environment by using interactive exercises in emotional intelligence.
  • Edward Deevy will instruct participants on Getting the Whole Organization Engaged in the Business: A How-To Workshop for Managers, HR Professionals, and Consultants.
  • Judith Honesty will share insights on Inspiring Trust and Action Through Authentic Leadership. Every person needs to move others to action at some time whether or not he/she is formally in a leadership position. This workshop presents three core principles and a pragmatic communications template for inspiring the commitment of employees, customers, or anyone else on whom you depend.


The National Team Excellence Award Competition

Since 1985, 660 teams from the United States, Canada, and Mexico have participated in this competition, held in conjunction with AQP’s Annual Conference. Companies and organizations of all sizes and structures have entered teams that excel in their ability to solve problems in a collaborative manner. This year 26 teams have qualified and have been invited to present in the live competition, as follows:

  • Analog Devices, Probe Bridge Parallelism, Santa Clara, CA.
  • Analog Devices, Silicon Savers, Santa Clara, CA.
  • Baxter Healthcare, Injection Site Process Management Team, Marion, NC.
  • Boeing Airplane Company, 757 Fuselage Transfer Project, Wichita, KS.
  • Boeing Airplane Company, Boeing 737 Environmental Control System Improvement Team, Wichita, KS.
  • Commonwealth Edision Company, BTW Transaction Quality Team, Oakbrook, IL.
  • DENSO Manufacturing Tennessee, Inc., WDA3-TV, Maryville, TN.
  • Ethicon Endo-Surgery, Inc., a Johnson & Johnson Company, Sales Force Effectiveness, Cincinnati, OH.
  • Fidelity Wide Processing, Employer Service Preparation for Imaging Process Improvement Team, Hebron, KY.
  • General Dynamics - Electric Boat Corporation, Air Flask Problem Solving Team, North Kingstown, RI.
  • Grain Processing Corporation, Weight Watchers, Muscatine, IA.
  • Louisville and Jefferson County Metropolitan Sewer District, Residential Property Backup Repairs Team, Louisville, KY.
  • Merrill Lynch, Merrill Lynch/DuPont, Six Sigma Savings & Investment Plan Service Enhancement Team, Pennington, NJ.
  • Merrill Lynch, The Merrill Lynch Six Sigma New Account Opening Team, Pennington, NJ.
  • Merrill Lynch Trust Services, Six Sigma Improvement Plan Team, Hopewell, NJ.
  • North Broward Medical Center, Team N Time, Pompano Beach, FL.
  • Novamex, Deductions Project Committee, El Paso, TX.
  • Novamex, Inventory Control Team, El Paso, TX.
  • Oshkosh Truck Corporation, Guns N Wrenches, Oshkosh, WI.
  • Siemens Energy & Automation, Inc., Metal Maniacs, Bellefontaine, OH.
  • Sumitomo Electric Wiring Systems, Inc., Electrifying Chicks Unlimited, Edmonton, KY.
  • The Boeing Company, The Blanket Team, Long Beach, CA.
  • The Boeing Company, The Ramp Team, Long Beach, CA.
  • The Boeing Company, The Shim Cell Team, Long Beach, CA.
  • Weastec, Inc., Reject Rustlers, Hillsboro, OH.
  • White Memorial Medical Center Accounts Receivable, United Creates Results, Los Angeles, CA.

The Gold, Silver, and Bronze Team Excellence Awards will be presented to the top three teams that most clearly and effectively demonstrate the principles and techniques of improving quality through participation within a business or organization. Tom Peters, noted author and speaker, has remarked, “There is nothing else like this…competition in this country. This is special.”

The team from Fidelity prepares to compete in AQP’s National Team Excellence Award Competition


Membership News

Last Chance to Win a Free Registration to the 25th Annual Conference

AQP’s “Member Get a Member” recruitment campaign has a special program for individuals who successfully bring new members into the association’s family. Current members who recruit new members between December 9, 2002, and January 31, 2003, will be automatically entered in a drawing to win a free registration (valued at $870) to the 25th Annual Conference in New Orleans. AQP applications are available online at, and they include a place to enter the name and membership number of the sponsoring member. More information is available by calling 513-381-1979 or at .

Profile Describes Typical AQP Member

Information obtained from current AQP members was compiled to develop an overall profile. Although there probably aren’t many members who have the exact combination of attributes indicated by the top responses in each category, it’s interesting to see what characteristics our members share. The tables below include the primary findings (but attributes in each table may not total 100%).


Upcoming Education Courses

In addition to the preconference workshops previously described, AQP has the following courses scheduled through May 2003:

Facilitating Teams and Groups
Enhance your facilitation skills to increase meeting effectiveness, including communication and conflict resolution, and to develop critical team roles and responsibilities. (Four days)
February 24-27: New Orleans, LA, Instructor: Judy King.
April 7-10: Scottsdale, AZ, Instructor: Harold Kay.
May 19-22: Kansas City, MO, Instructor: Doug Stark.

Advanced Facilitation Skills
This training, developed from a research study, is invaluable and a great enhancement for professionals who already have experience in facilitation. (Two and one-half days)
February 24-26: New Orleans, LA, Instructor: Susan Smith.
April 7-9: Scottsdale, AZ, Instructor: Denny Krause.
May 21-23: Kansas City, MO, Instructor: Denny Krause.

Conducting a Baldrige Assessment
This training recognizes and meets the biggest challenges of completing a self-assessment or applying for the Baldrige Award. (One day)
February 23: New Orleans, LA, Instructor: Maryann Brennan.
April 9: Scottsdale, AZ, Instructor: Karen Hawley.
May 18: Kansas City, MO, Instructor: Maryann Brennan.

Baldrige Assessment for Education
Learn how to conduct an assessment using the 2003 Baldrige Award Criteria for Education and the AQP 10-step assessment process. (Two days)
April 7-8: Scottsdale, AZ, Instructor: Karen Hawley.

Building High Performance Teams
Using interactive exercises, this course will teach students how to work in teams for optimal performance. (Two days)
April 7-8: Scottsdale, AZ, Instructors: Pete Grazier and Ray Martin.

Lean Thinking Applied to Services and Administrative Functions
While its roots are in manufacturing, this training emphasizes the Lean Thinking philosophy and the powerful way it is designed to eliminate waste from processes in the services and administrative functions as well. (Two days)
April 7-8: Scottsdale, AZ, Instructor: Sylvia Bushell.

The Leader’s Role in Changing Organizations
This recently updated course equips supervisors, team leaders, and managers with skills and techniques to meet the challenges of leading in a changing work environment. (Two days)
April 7-8: Scottsdale, AZ, Instructor: Jim Rollo.

Achieving Breakthroughs in Business Performance Through Process Improvement
In a business environment where survival demands extraordinary improvement in business performance, success has been achieved in every industry through process-based transformation. (Two days)
May 17-18: Kansas City, MO, Instructor: Sheldon Enger.

Emotional Intelligence: Leading and Managing
This training offers a direct link and understanding between emotional intelligence and leadership performance and gives leaders specific ways to improve their performance that promotes productivity and quality. (Two days)
May 17-18: Kansas City, MO, Instructor: Adele Lynn.

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