ASQ - Team and Workplace Excellence Forum

Online Edition — November 2002

In this issue...
Case Study and Commentary: Supply Chain Redesign
Sharing Information in Customer-Supplier Relationships
Our Readers Say...
Protecting Your Trade Secrets
Chapter News
Your Opinion: Books in Review
Book Nook
Editorial: From Our Perspective
What’s Up?
November 2002 News for a Change Homepage

NFC Index

AQP Home

What’s Up?
A Quick Review of Issues and Events Involving People at Work

Interesting Ideas to Ponder

Mental Patients Help Choose Staff

A top-security hospital has confirmed that patients are now involved in the selection of staff. Rampton Hospital in Nottinghamshire, Great Britain, which has high-profile patients, such as caretaker Ian Huntley—accused of killing Holly Wells and Jessica Chapman—says the process has been a success. “Giving patients some input into the selection of social work staff is common in community psychiatric services, but this is the first time it has been used at Rampton,” hospital spokeswoman Julie Grant said.

Study: Depression From Job Loss is Long Lasting

Although it may not be surprising that job loss and the resulting financial strain can lead to depression, new study findings show that this and other negative consequences of unemployment can last for up to two years—even after a person gets another job. It is not simply the loss of employment that keeps individuals in a prolonged state of depression or otherwise poor health, the report indicates, but rather the “cascade of negative events” that follows that loss. “It is the crises that follow job loss that are more damaging than the loss itself,” study author Dr. Richard H. Price of the University of Michigan, Ann Arbor, told Reuters Health.

Interesting Articles to Read

Fast Company

September 2002
How to Get Bad News to the Top
If you think that what you don’t know can’t hurt you, you haven’t been reading the papers. There’s been a lot of bad news in business lately. And almost all of it is a result of leaders who ignore bad news—until it turns into worse news. It turns out that what you don’t know—and don’t even want to know—can and will hurt you.

Size is Not a Strategy
The faster big business cleans up its ethical mess, the sooner we can address the real crisis of capitalism. Giant companies dominate the landscape—from media to medicine, banking to broadband. But talented people don’t want to work for them, customers hate doing business with them, and Wall Street doesn’t want to invest in them. This is a candid appraisal of why so many big companies (even the honest ones) don’t work—and some radical ideas for reform.

October 2002
The Art of Multitasking
Feeling overworked? Overwhelmed? The dirty little secret of the slow-growth economy is that most of us are busier than ever: We’re doing our jobs, plus the jobs of one or two gone-but-not-replaced colleagues—and doing it all with less support. How do we manage to stay sane in the face of such crazy demands? Action item number one: Follow the savvy, reality-tested advice of some of the most effective executives we know. It’s all in our ultimate guide to successful multitasking.

The Secret Life of the CEO: Do They Even Know Right From Wrong?
Why do so many good executives make so many terrible choices? The high stakes, the pressure to perform, and the temptation to go for the dough are part of the problem.

Forbes Magazine

September 16, 2002
Green Wood
Master woodworker Doug Green knows how to turn out a beautiful desk. Updating a 19th-century production process is proving a lot harder.

October 14, 2002
Twelve Really Angry Men
The parade of corporate scandals is giving jurors plenty of reasons to distrust big companies. A new study suggests it’s only going to get worse. Why do juries love to beat up so much on big companies? To try to answer that question—especially pertinent in these scandal-ridden days—corporate lawyers at such companies as DuPont, International Paper, and Marriott International initiated a study this past summer to explore the psychology of jurors, focusing on the role of race and gender. They hope the findings will help them do a better job of picking juries and framing their defenses. But as the early results indicate, they’ve got their work cut out for them. Many jurors, particularly in lower-income communities, completely misunderstand the way business operates.

Fortune Magazine

September 16, 2002
The Un-CEO
A.G. Lafley doesn’t over-promise. He doesn’t believe in the vision thing. All he’s done is turn around Procter & Gamble in 27 months.

September 27, 2002
Trophy Husbands
Arm candy? Are you kidding? While their fast-track wives go to work, stay-at-home husbands mind the kids. They deserve a trophy for trading places.

October 14, 2002
Management Tips From the Kitchen
While cooked books are landing executives in hot water, the business of cooking is hotter—and more lucrative—than ever. That’s because in addition to their kitchen duties, top chefs are spending more time launching product lines and managing massive empires. Here’s the lowdown on four top foodies—and how they manage their culinary endeavors.

HR Magazine

September 2002
Space: Another Frontier
When human resources moves into office design, it can reap big rewards regarding culture, morale, and productivity.

October 2002
Accounting for People
Hard to define, and even harder to measure, intangible assets are becoming increasingly essential to the success of many organizations in the 21st century. Every company has employees. But not every company understands their contribution to the bottom line or knows how to manage them to drive even better financial results—even though they account for as much as 80% of the worth of a corporation.

Inc. Magazine
October 2002

The Fully Managed Family
How can a woman run not one but two companies while raising five kids—including a toddler and an infant? Like this.

T+D Magazine

September 2002
The Dark Side of 360-Degree Feedback
During the past decade, 360-degree feedback has become one of the most popular human resource interventions. Yet, the honesty intrinsic to 360-degree feedback also makes it dangerous.

October 2002
Breaking Through the E-Barriers
Three years ago when e-learning was the new kid on the block, the advice to the ambitious human resources or training manager was straightforward: Cut your training costs by agreeing to a three-year deal with a supplier of e-learning systems and content. Get the chief executive to give his or her endorsement. Prepare a brochure, plan a launch, and place a high-profile article in a training magazine. In hindsight, another good recommendation would have been to contact a recruitment agency so you could move on before it all went wrong.

Interesting Places to Go

AQP’s 25th Annual Conference
The Association for Quality and Participation
February 24-26, 2003
New Orleans, LA

The keynote speakers for AQP’s 25th Annual Conference are:

  • Herman Cain: opening session on Monday, February 24, at 8:00 a.m. Topic: “Leadership is Common Sense.”
  • Coach Herman Boone and Coach Bill Yoast: closing session on Wednesday, February 26, at 10:30 a.m. Topic: “Teamwork, Leadership, and Diversity.”

2002 National Mentoring Symposium—Mentoring Best Practices: Coaching for Success
North Carolina State University Office of Professional Development
December 4-5, 2002
Contact via e-mail: .
Research Triangle Park, North Carolina, USA

The purpose of this national symposium is to present best practices and innovation in mentoring curriculum, programs, research, consulting, and training resources to the public and private sectors. The symposium will have one-hour seminars focusing on two different tracks: adult mentoring and youth mentoring.

4th Conference of the Centre of Full Employment and Equity on Path to Full Employment
University of Newcastle, Callaghan
December 5-6, 2002
New South Wales, Australia

This conference features four broad conference themes:

  • Macroeconomic policy and full employment—how do we pay for more jobs?
  • Environmental sustainability and full employment—are there green jobs?
  • Regional development—issues and strategies to increase employment.
  • Job sharing, hours of work, overwork, and underemployment.

82nd Annual Meeting of the Transportation Research Board: Session on Labor-Management Partnerships to Improve Efficiency and Quality
Transportation Research Board
January 12-16, 2003
Washington, DC, USA

This session’s focus is the use of labor management partnerships to improve efficiency and service quality in highway and transit systems. Topics include:

  • Collaborative labor-management initiatives involving work redesign of core processes.
  • Training and career development and strategic planning efforts that have resulted in a direct improvement of services for systems users and citizens.
  • Changes in compensation and incentive systems that are part of these improvement processes.

Other Interesting Information

ASTD Announces Webinar Sessions
The American Society for Training & Development (ASTD) announces its series of ASTD Webinars. A Webinar is an online presentation featuring an expert in a particular field using a Web-based collaborative tool. Topics will include e-learning, strategic learning management, and innovation. Participants may log in from anywhere to attend.

For a current schedule or to register for an ASTD Webinar, go to and click on “Session Schedule.” Questions about the ASTD Webinar series should be directed to the ASTD customer care center by telephone at 703-683-8100 or by e-mail at .

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