ASQ - Team and Workplace Excellence Forum

Online Edition - August 2002


What’s Up?

Interesting Ideas to Ponder

Doctors Find Mind-Body Link Harder to Ignore

Angry people are more likely to develop heart disease. Depression may weaken the immune system. Stress aggravates asthma. A host of behaviors—including smoking, overeating, and lack of exercise—make people more prone to serious diseases and less likely to recover from them. Disease itself leads to psychological problems, which can affect how people perceive and cope with their illnesses.

The growing science of the interplay between psychology and biology—known as behavioral medicine—is the focus of a special issue of the Journal of Consulting and Clinical Psychology, published by the American Psychological Association. Some behaviors invite health problems and can reduce one’s ability to recover.

When Corporations Rule the World: The Prequel

Officials in the British Columbia town of Lake Cowichan recently proposed that corporations be given the right to vote in municipal elections. The resolution, proposed at the March convention of the Association of Vancouver Island and Coastal Communities (AVICC), was designed to allow business owners who didn’t live in the town to have a say in municipal policy.

Seven Learning Styles

Anyone who has raised more than one child has probably discovered that there is no one-size-fits-all way of teaching. The new “JumpStart Advanced” series of educational CD-ROMs from Knowledge Adventure lets youngsters learn new things seven different ways—all with the touch of a few buttons. The software dovetails nicely with the current conventional wisdom that says that there are different learning styles.

Americans More Stressed Out, Managing Poorly

Americans have a difficult time dealing with stress and many adopt coping strategies that only make them feel worse, according to new survey results. The survey, based on responses from 1,805 U.S. adults, found that more than three quarters of Americans say they believe managing stress is “challenging,” and more than one-quarter said they found dealing with stress to be “very challenging.”

Furthermore, many Americans adopt coping strategies that may aggravate their stress, the survey reveals. Almost three quarters of adults responded that they will ignore stress in order to get something done. In addition, 46% said that stress makes them less likely to care about what they eat, 57% said stress induces them to give up exercising, while 53% said they forgo sleep. Thirty-five percent of respondents also noted that they ease their schedules by postponing doctor or dental visits.

Hacker Group Targets Countries That Censor Internet

Some of the world’s best-known hackers unveiled a plan to offer free software to promote anonymous Web surfing in countries where the Internet is censored, especially in China and Middle Eastern nations. An international hacker group calling itself Hactivismo released a program called Camera/Shy that allows Internet users to conceal messages inside photos posted on the Web, bypassing most known police monitoring methods.

Sleep “Key to Longer Life”

Scientists believe they may have uncovered the reason why women live longer than men do—they are better sleepers. Women tend to sleep more soundly than men do. They also are affected less by the consequences of sleep deprivation. The researchers from Pennsylvania State University found that missing sleep can affect hormone levels and generate harmful chemicals in the body.


Interesting Articles to Read

Fortune Magazine
June 10, 2002

Finding a Corporate Culture That Fits
To succeed at a new company, you need to know how things get done there. And remember, just because an employer is considered ideal doesn’t necessarily mean it’s ideal for you.

Fast Company
July 2002

Turnaround Artists
Two seasoned renewal strategists offer a prescription for the corporate blahs. Carter Pate and Harlan Platt’s medicine doesn’t taste too good, but it may help cure what ails you.

Forbes Magazine
July 22, 2002

Bad Boys
From fraud to alleged rape, an employer may overlook almost any sin when a superstar is delivering results.

Inc. Magazine
July 1, 2002

The Upside of Downtime
Can a hobby make you a better CEO? Some business owners are discovering those extracurricular activities not only help them relax but also enhance their ability to lead their companies.

When Do You Lie?
The intention behind a little white lie might be well meaning, but lying is never the best strategy for dealing with a sticky situation. Here are some approaches for establishing authentic communication in your business.

Psychology Today
June 26, 2002

Power Up Your Brain
Researchers confirm that genetics need not be the decisive factor in determining how long and how well we live. Certainly, genes are linked to neurodegenerative ailments as investigators at Duke University recently reported that genes tied to Alzheimer’s disease could speed the onset of everyday memory loss. Hormones also may be a factor as women are one-third more likely than men to develop Alzheimer’s. In elderly men, higher testosterone levels were linked with concentration and memory skills in one recent study. But gender and genes aside, a growing body of research suggests that sustained cognitive activity may hold the key to how well we age.

Editor as Guinea Pig: Putting Love to a Real Test
Robert Epstein is about to embark on a very bold, very personal experiment, one that some people might call—and in fact, have already called—crazy. He is seeking a co-author to help write a book called The Love You Make: How We Learned to Love Each Other, and How You Can Too. The co-author and Epstein will sign an agreement in which they pledge:

  • To read extensively about love and especially about the emergence of love in arranged marriages.
  • To subject themselves to various types of counseling.
  • To put themselves through various exercises and perhaps to create new ones.

The goal is to fall deeply in love by the end of the contract period. The agreement will run from six months to a year (to be negotiated), during which time they also will pledge not to date other people and to keep detailed, private diaries of their experiences, knowing, of course, that the contents might end up in print.

Time Magazine
July 15, 2002

The Sky’s the Limit
Airline CEOs say that while many of their male managers have emphasized hardware and thought of their job as moving planes efficiently from place to place, women executives seem to understand more clearly that they are in a service business—and that happy workers make for happy customers.


Interesting Places to Go

World Conference on E-Learning in Corporate Government, Healthcare, and Higher Education
The Association for the Advancement of Computing in Education (AACE)
Montreal, Canada
October 15-22, 2002

This annual conference serves as a multi-disciplinary forum for the exchange of information on research, development, and applications of all topics related to e-learning in the corporate, government, health care, and higher education sectors.

2002 International Conference on Quality and Innovation
University of Waterloo
Waterloo, Ontario, Canada
October 22-23, 2002

Quality and innovation are key factors influencing strategic decisions in business, government, and other organizations. In this rapidly changing economic environment, it is essential for organizations to respond effectively to changes in technology, environment, and customer demand with efficient, high-quality products and services. Innovation is all about new ideas, new products, new processes, new services, and new customers.

2nd International Conference on Healthy Workplaces in Action
Registered Nurses Association of Ontario Centre for Professional Nursing Excell
Toronto, Ontario, Canada
November 21-22, 2002

The conference will address new evidence and strategies for healthy workplaces and their benefits to employers, employees, patients, and society.

The IASTED International Conference on Information and Knowledge Sharing
International Association of Science and Technology for Development
St. Thomas, U.S. Virgin Islands, United States Minor Outlying Islands
November 18-20, 2002

The growing needs of societies impel the fast development and fusion of many technologies for sharing information and knowledge. A myriad of opportunities are offered for new services, products, and ideas in a broad range of disciplines such as global businesses, social and cultural life, research, and education. These opportunities are offered to individuals, organizations, and communities that are willing to learn, develop, and use information and knowledge-sharing technologies effectively.


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August 2002 News for a Change Homepage

 In This Issue...
People and Excellence— People Aspects of the Baldrige Criteria

Using Baldrige to Lead Change

Where Have We Been? Where Are We Going?

Book Nook

From Our Perspective

What’s Up?


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