ASQ - Team and Workplace Excellence Forum

Online Edition - April 2002


Issue Highlight — Business as Usual
- Peter Block has been thinking about all the talk about getting back to business as usual and wonders whether business as unusual might not be better for the nation.

Upcoming AQP Courses at a Glance...

Advanced Facilitation

This training is invaluable for professionals with occupational or educational experience in facilitation. Developed from an extensive research study, the course emphasizes self- and peer assessment against competencies identified as those required of exemplary advanced facilitators. Participants explore a variety of the complex situations in which facilitators must make judgment calls and utilize interactive case studies and scenarios with practical application to all occupational areas. Participants are exposed to innovative tools, techniques, and resources that support the advanced facilitative process.

Building High-Performance Teams (2-day course)

Teams in the workplace are growing at an ever-increasing pace; however, most people have never been taught how to work in teams for optimal performance. This session covers the critical elements of running high-performance teams in the workplace. This session is highly interactive using exercises, breakout discussions, gags, and magic to demonstrate the concepts in a way that will never be forgotten. Participants learn by doing, rather than by simply listening. The session also helps participants understand the dynamics of personality through the use of Myers-Briggs Type Indicator (MBTI). All participants are surveyed in advance of the session and personal materials are developed for them with explanations of how the unique type interacts in a team environment. All participants engage in an exercise to identify specific actions they will take upon returning to the workplace.

Conducting a Baldrige Assessment

One of the biggest challenges facing companies in doing a Baldrige assessment is the amount of time assessment teams must spend in learning the Criteria and in conducting the assessment. With the focus of this course on conducting an assessment, you will learn how to use a 10-step process with special tools and methodologies that minimize the time required by the organization to conduct an assessment. You will be introduced to the different types of assessments and how to determine which is the best type for your organization. You will learn best-demonstrated practices for conducting an assessment and be introduced to several unique tools and methodologies that will help your organization quickly gather and organize assessment information into a value-added feedback report. The course will also address how to turn assessment findings into improvements. Organizations are encouraged to send several participants to the course because the instructor uses the course to help you kick-start your assessment process.

Facilitating Teams and Groups

As organizations move toward team-based environments, employees at all levels must have an understanding of how teams work and how they can complement the overall quality and performance goals of the organization. In this four-day course, the cornerstone of AQP’s curriculum, attendees gain an understanding of group dynamics and how they affect the success of teamwork. They will learn facilitation skills to increase meeting effectiveness, including communication and conflict resolution techniques, and how to develop critical team roles and responsibilities. Participants learn how to guide groups through a problem-solving process, using a variety of appropriate tools and techniques.

Lean Thinking Applied to Services and Administrative Functions (1-day course)

Lean Thinking is a philosophy and a powerful set of tools designed to eliminate process waste and focuses on what adds value in processes from a customer’s perspective. While lean thinking has its roots in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for an approach that builds on TQM and past improvement techniques, lean thinking uses many “old” and familiar tools in fresh and innovative ways, and is the next generation of organizational and process improvement. Topics covered in the workshop are: Principles of lean thinking, definitions of waste, how to create a value stream, creating an improvement plan from the value stream, conducting lean thinking improvement events, how to measure success, and engaging employees in lean thinking.

The Strategic Value of Teams (1-day course)

This course discusses the critical importance of teamwork and collaboration in today’s workplace, how to measure team performance, the natural resistance to team processes, and how to “sell” the idea of teams in an organization. Engaging class exercises will help participants internalize the concepts. Participants will leave with practical ideas and strategies that can be immediately implemented. Learn to develop a greater awareness and appreciation of the power of collaboration and teamwork, understand and be able to promote the strategic value of teams, and measure the effectiveness of teams and team processes.

New Roles for Today’s Managers (2-day course)

As organizational structure becomes less hierarchical, managers must move from a “do and tell” mode to an “ask, inspire, and influence” mode. Identifying and embracing these new skills will allow managers to increase their effectiveness as developers of individuals and teams, and leaders of change. Making the transition, however, can be difficult. This recently updated course will help managers meet the challenge of leading in a participative work environment. Participants will learn how to examine organizational issues in order to provide vision, gain commitment, and promote a total quality atmosphere within their organizations. Attendees will take home specific skills and a personal action plan to master their new roles.

Baldrige Self-Assessment for Education

School leaders are facing the new century with the greatest challenges in the history of the education system. The Baldrige Award Criteria for Education provide a framework for those organizations seeking excellence in meeting these challenges through world-class quality management. This comprehensive course is designed to introduce participants to the powerful concepts embodied in Baldrige and to provide participants with an understanding of how to conduct an assessment using the 2002 Baldrige Award Criteria for Education and the AQP 10-step assessment process. The focus of the course is an understanding of the value that Baldrige brings to your organization and how to use the assessment as a change management tool. Emphasis will be placed on conducting the assessment; the issue of obtaining buy-in and driving improvements based on the findings will also be covered. Exercises are designed so that you learn the Baldrige Criteria by using examples from your own organization. Organizations are encouraged to send several participants to the course as a way to kick-start the assessment process.

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April 2002 News for a Change Homepage

 In This Issue...
We Said Teams Are Awesome— in Las Vegas, They Proved It!
Heroes Wear Scrubs Too
Upcoming AQP Courses at a Glance...
Bringing Corporate Philosophy Alive
An Open Invitation to a New Conversation
What Do You Mean by Participation?
Tools for Teams: The TetraMap®
Something Shifted

What’s Up?

Peter Block Column

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