ASQ - Team and Workplace Excellence Forum

Online Edition - May 2001


Behind the Teams: We've provided you with the tools and resources that will help you in your fight to keep team efforts alive, to build a greater sense of community and unity in your organization.
Click here to check it out!

  In This Issue...

A Purpose And A Place
Do Upper Managers Earn Their Keep?
Pageturners: Effective Training Strategies
Proof Positive
Brief Cases

 One From Column B —
My Kingdom for a Team

Peter Block explores the durability of teams and why they remain fascinating after all these years.

  Behind the Teams:

Just What the Doctor Ordered
In Support of Teams
Cynthia Minor and Mike Levenhagen

Highlights of Winning Teams
Views For A Change
Pam Walsh's Unofficial Quality Tips

Return to NFC Index

  Special Feature: Behind the Teams

In Support of Teams

You may think that there is little new about the concept of teamwork. For over 20 years AQP has dedicated its efforts to teamwork, employee involvement, workplace democracy and participation. We have written about team dynamics, the processes and the impact teams have on an organization’s success. And we have looked at the reasons why some team efforts fail. Today, our work and our organizations have changed but we continue to struggle with finding new ways of working together. Working together has different dynamics than it did 20 years ago, and change is redefining the ways in which we accomplish our goals. But in spite of recent changes the fact remains: The work of teams is important, moving and an essential part of organization.

  As Margaret Mead said, “Never doubt that a small group of committed citizens can make a difference. Indeed it’s the only thing that ever really has.” Teams give us a sense of community. They give us a sense of uniting together to serve a common purpose and they have an impact—bottom line.

Keeping Teams Alive
In this section we hope to provide you with the tools and resources that will help you in your fight to keep team efforts alive, to build a greater sense of community and unity in your organization and recharge your teams’ batteries to continue their work.

 The strongest common thread stitching these ideas together is the expression that team efforts are not possible without the support of leaders and managers. The three winners of AQP’s National Team Competition reiterate the need for commitment—“it must start at the top and flow down to everyone in the organization.” Cynthia Minor, a manager and team leader, addresses the need for management to practice what they preach, “Companies very often teach and preach teams while rewarding and promoting individual competitiveness.” And Peter Block challenges leaders to invest more deeply in teams no matter how slow, expensive or counter-cultural it may seem.

  Teamwork is making a difference in North Carolina, as hospitals in Chapel Hill reap the benefits of happy customers by first satisfying the needs of its employees. Our consultant contributors offer ways to deal with difficult team members and every contributor in this section shares their insights to overcoming obstacles, meeting challenges and recognizing that in today’s changing world, teams are as important as ever in succeeding.


Insights: Cynthia Minor and Mike Levenhagen
Just What The Doctor Ordered
Highlights of Winning Teams:
Peter Block--My Kingdom For A Team
Views for a Change
Pam Walsh's Unofficial Quality Tips


May 2001Homepage



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