ASQ - Team and Workplace Excellence Forum


Online Edition - October 2000

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Issue Highlight — In Praise of C-SPAN
- Peter Block explains how supporting and viewing more media like C-SPAN, free of interpretation and corporate meddling, could provide an answer to the commercialized, unintellectual broadcasting that captures most of our attention.

Views For A Change

 In This Issue...
Love 'Em and Lead 'Em
Getting The Moose On The Table
Is Zen Your Cup Of Tea?
A Mariner's Tale

 Features...
Peter Block Column
Views for a Change
Pageturners
Heard on the Street


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Consultant Q&A

Question:


In addition to our team performance recognition programs, we have implemented a program called "Far Exceeds" to include recognition of the outstanding individual performer. The candidates for Far Exceeds must be nominated. There is a criteria for measurement and senior management reviews the nominations. There is no limit to the number of recognitions, and in three years there have been about 7 to 12 Far Exceeds employees per year. We have received feedback, through employee focus groups and a satisfaction survey, that the program is not received well. The issues appear to be fairness, whether an employee not in management can meet the criteria, deserving employees missing out on nominations, the standards are too high, etc. As a result of the survey, management will meet with their staff to make changes to the program. I am interested in what the experts think of our situation and what type of advice they have to offer.

Linda Roche
Director, Quality & Strategic Planning
Northeast Delta Dental
Concord, N.H.

Consultants' Responses

John Runyan Responds
David Farrell Responds

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