Online Edition - April 2000
Issue Highlight - Hard
Measures for Human Values
Looking For Adventure
Healing Blue Cross And Blue Shield
Applying The Magic Of Disney
When Teams Are Destructive
Peter Block Column
Views for a Change
Diary of a Shutdown
--In these times of constant change (social and technological), emotions can no longer be politely stifled. They are constantly at the surface; but the good news is that they can be harvested into a positive force for building a more vigorous organization and enhancing one's own job satisfaction. This book is packed with examples, practical exercises and tools for training that will help improve individual and team performance; reduce interpersonal conflict and barriers to cooperation; integrate feelings and facts when making business decisions; develop managerial skills of facilitation, communication, and leadership and create an atmosphere of personal responsibility that will not tolerate "victim" behavior. Each chapter provides questions and specific actions to help one's colleagues banish forever such common barriers to participation as hierarchy issues, career problems, lack of cooperation, destructive management styles and jaded skepticism.
The Eight Principles of
Then, they consider what changes will improve effectiveness:
--Overall, the exercises are excellent. They are real and designed to deal with current organizational issues and gaps-no "Kumbaya" or "What if there were a group of you in the desert.?".
-- If there is one weakness, I was slightly disappointed in the chapter "Gaining Commitment to Change." It struck me as rather superficial and didn't have the practical information needed to "get on with it." She Saw It Coming. "Emotional Intelligence" has become the latest "hot" topic in organizational development. Ralston has distilled it to its realistic, practical elements of self-awareness, managing emotions, motivating oneself, empathy and handling relationships. She says managers will find "Hidden Dynamics" to be a valuable resource for building a work environment that promotes flexible, dynamic management roles and gives employees a new sense of purpose.
Hidden Dynamics: How Emotions Affect Business Performance & How You Can Harness Their Power for Positive Results, American Management Association, New York, 1995, ISBN 0-8144-0272-0, 176 pages. Reviewed by: Davis Balestracci, Blue Cross Blue Shield of Minnesota, St. Paul, MN