ASQ - Team and Workplace Excellence Forum

Online Edition - January 2000
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---Issue Highlight
---Peter Block on Meetings & Evaluations

--
"Evaluation is not about ratings, it is about
learning. It should be a conversation among
participants."

In This Issue...
Ken Blanchard
----Interview

Year 2000 Recruitment
----Tactics

Teamwork at NASA
Team Effectiveness
----In Health Care

The Downside of
----Upsizing


Features...
Peter Block Column
Views for a Change
Pageturners
Briefcases

 

 

Views for a Change
Consultant Q&A

Question:

--How does providing quality customer service improve employee motivation? Additionally, I would like to know how improving employee morale and creating motivating consequences can lead to improved customer service? What advice can you offer me?

James Showkeir responds:
Dave Farrell responds:

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