ASQ - Team and Workplace Excellence Forum

July 1999

Teams That Work And Those That Don't

Teaching Dollars And Cents Makes Sense

Cycle-Time Redesign

Baldrige Winner Wins Again

Be Careful What You Ask For

by Peter Block
Sorry We're Closed: Diary Of A Shutdown

Brief Cases
Business News Briefs

Views for a Change

Book Review

Site Unseen

The Quality Tool I Never Use

Brief Cases
Business Briefs

Caught in the Web
It seems the wide world of the Web is not so scary a place anymore for many senior executives. In fact, more and more of them say they're comfortable with surfing the Internet. A survey conducted by Andersen Consulting of 1,700 business leaders revealed that 92 percent of executives around the world had Web access in 1998, compared to 90 percent in 1997, and of those, 83 percent used the Internet at least once a week.

"What is surprising," said C. Rudy Puryear, global managing partner of electronic commerce at Andersen Consulting, "is how rapidly the global field of play is leveling for executives who increasingly understand, appreciate and use the technology."

Values: Walk the Talk
Words like honesty and integrity grace the mission statements of thousands of well-meaning corporations and organizations. In fact, they look so good on paper that employees start to believe in these values after awhile.

The problem begins, however, when the company's actions clash with its stated values. According to a recent article in The Wall Street Journal, company values can be powerful motivators if, and only if, the company sticks to them. It's when they're overlooked for the sake of convenience or profit, that employees begin to question the integrity of the company. Stephen Parker, workplace values consultant at Blessing/White, Skillman, N.J., says, "Once you jump off the cliff on values, you do more damage than good if you're not really committed to them."

Professionals Demand More
Career opportunity, enjoyment of work, reward, leadership and availability of technology. These are a few of information technology professionals' favorite things, as found in a recent survey by the Hay Group of Philadelphia. Companies employing IT workers are facing retention problems as their turnover rates increase, and fewer professionals are applying for the positions. Currently, there are 190,000 IT job openings in the U.S., but only seven applicants for every 10 positions. And to make matters worse, the turnover rate in IT is 20 percent and growing.

So, what's the problem? It's simple. Technology companies are not providing the right incentives to their employees. Vince Milich of Hay's IT Effectiveness Practice says, "With just a little time and investment, career development can easily become a beneficial part of a company's overall retention strategy."

July '99 News for a Change | Email Editor
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