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Articles
Kid's Stuff
Quality On Trial: Achieving Success At A Law
Firm
Baskin Robbins' Best Flavor
Kung Fu Theatre
Columns
Let's Go To The Oasis
by Peter Block
Features
Sorry We're Closed: Diary Of A
Shutdown
Brief Cases
Business News
Briefs
Views for a Change
Pageturners
Book Review
The Quality Tool I Never Use
Sites Unseen
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Sites
Unseen
Reader's Favorite
Websites
Tressa Olson
Assistant Director of Quality
Washington State Department of Labor and Industries
Email: olst235@lni.wa.gov
Tressa Olson has seven years
experience in the quality and continuous improvement
field. As a member of the senior management team she
works with the executive team to manage process
improvement by fixing things that assist with the
achievement of the agency priorities. Olson has also
worked as the quality coordinator for the Washington
State Department of Transportation. While there she
implemented a statewide effort that followed the Baldrige
Award Criteria and was on a national transportation
standing committee for quality.
www.tqnet.com
Total Quality Network. This is the single largest
resource dedicated to the quality industry. You can
search for products and services, correspond with the
experts and join discussion groups.
www.quality.org
Quality Resources Online is my favorite site to look for
quality related issues. The site includes hot jobs and
resumes, links to organizations and consulting firms, and
a quality book of the week. You can search for hours on
this site.
www.nga.org
The National Governors Association. This site keeps me
updated on current events, states’ best practices
and innovations, and public-private partnerships. It
gives me great ideas on what other states are
doing.
www.expedia.com
Expedia Travel Agent is an excellent site to check on
travel arrangements and compare airline fares.
www.travelocity.com
At Travelocity you can check weather, book reservations
for hotels and airlines. There are maps, bed and
breakfasts, ski resorts and more. If you travel, this
site is for you.
www.governing.com
Governing Magazine—this site has information on how
the states are doing in performance management,
assessment, technology and economic
development.
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