Articles

A Sunny Forecast
Grassroots Teams Help Sun Micorsystems Raise Customer Satisfaction

Coming Full Circle
Measuring and Improving Organizational Effectiveness

Oil Change
Externalization, Change Management Key to Realignment

Project Management:
Just Do It!
A Step by Step Overview ofa 1950's Organizational Tool Experiencing a 1990's Rebirth

Hope Is Where You Find It
by Peter Block

Sorry We're Closed: Diary of a Shutdown

Brief Cases
Business News Briefs

Views for a Change

Sites Unseen
Reader's Favorite Websites

The Quality Tool I Never Use

Pageturners
Book Review

Letters to the Editor

Calendar of Events

Sites Unseen
Reader's Favorite Websites

Dr. Rick C. Brocato
Project Manager
Quality Improvement Services
HR & Services Department
Johns Hopkins University/ Applied Physics Laboratories
Baltimore, Md.

Rick Brocato has over 33 years of experience at the Applied Physics Laboratories of Johns Hopkins University. His expertise is in organizational dynamics, applying quality management principles as a system of management for organizational improvement, engineering quality assurance standards and team development. An AQP member since 1986, Brocato has been a key figure in establishing continuous quality improvement practices at Johns Hopkins University.

www.workteams.unt.edu
The Center for the Study of Work Teams. Lots of free articles and literature as well as ongoing and completed research findings.

www.ispi.org/
The International Society for Performance Improvement. Discussion Forums, Awards, a Job Bank and an Industry Calendar of Events make this a great site for improvement professionals.

www.leader-values.com/
Genghis Khan and Mohandas Gandhi bios on the same website. The Leader-Values website contains historical leadership references, management tips and a book listing with reviews.

www.npr.gov/
The National Partnership for Reinventing Government website. A valuable site with a community focus, online articles, lots of benchmarking examples and a comprehensive listing of tools and resources.

http://qmp.wineasy.se/
The online home of Quality Management Principles. This site is centered around eight quality management principles and includes management practices and ISO 9000 information.