Articles

A Sunny Forecast
Grassroots Teams Help Sun Micorsystems Raise Customer Satisfaction

Coming Full Circle
Measuring and Improving Organizational Effectiveness

Oil Change
Externalization, Change Management Key to Realignment

Project Management:
Just Do It!
A Step by Step Overview ofa 1950's Organizational Tool Experiencing a 1990's Rebirth

Hope Is Where You Find It
by Peter Block

Sorry We're Closed: Diary of a Shutdown

Brief Cases
Business News Briefs

Views for a Change

Sites Unseen
Reader's Favorite Websites

The Quality Tool I Never Use

Pageturners
Book Review

Letters to the Editor

Calendar of Events

April 1999
12-16: The School for Managing, Jackson, Mich.

12-16: The School for Managing, Northern Calif.

26-28: Quest for Excellence XI, Washington, D.C. The official conference of the Malcolm Baldrige Award winners, presented by The National Institute for Standards and Technology (NIST) and co-sponsored by AQP.

June 1999
The School for Managing, Atlanta, Ga.

July 1999
Core Competencies for Today's Effective Leaders Summer Semester
Seattle, Wash.

12-13: Influencing Skills

12-13: New! Essential Skills for Managing Projects

12-15: Facilitating Teams and Groups

14-16: Advanced Facili-tation and Consulting Skills

15-16: New Roles for Today's Managers

28-30: “People and the New Economy: Resolving the Paradox Between Profit and Purpose.” AQP’s conference with Peter Block, Peter Koestenbaum and Meg Wheatley, Chicago, Ill. Call 1-800-733-3310, to register or for additional information.

October 1999
25-27: AQP’s “Team-based Leadership and Measurement Symposium,” Washington, D.C.