ASQ - Team and Workplace Excellence Forum

March 1999

Facing The Music In The Global Marketplace

Military Intelligence - Not An Oxymoron

Starting A Revolution Where Everyone Wins

The New Leadership Class

Let's Give Them Something To Talk About

by Peter Block
Sorry We're Closed: Diary of A Shutdown

Brief Cases
Business News Briefs

Views for a Change

Sites Unseen

The Quality Tool I Never Use

Book Review

Views For A Change

What advice can you offer to assist Software/Hardware Engineering Companies with the majority of their employees in the engineering discipline in identifying ways to effectively measure employee performance in relation to productivity? What types of metrics can we use; i.e. the amount of product output versus the amount of resources allocated to that product? What are some best practices that other companies i.e. HP or other in like industries are using in terms of metrics for productivity. Additionally, I would like your opinion on qualitative metrics for rewards and recognition. For example, instead of just measuring the number of patent award or short-term achievement awards given, what could we use to measure them in terms of impact to the business?

Kathy Naylor
Process Improvement Manager
Laguna Niguel, Calif.

Dave Farrell Responds
Myron Kellner Rogers Responds

March '99 News for a Change | Email Editor
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