ASQ - Team and Workplace Excellence Forum

January 1999

Emergency Quality Management

Mission Impossible: The Ultimate Facilitation Challenge

Do You Believe In Magic?

Remembering Root Cause Analysis

Conversations For A Change

by Peter Block

Fox Shows Employees It Has Heart
by Lynn L. Franzoi

Brief Cases
Business News Briefs

Views for a Change

Sites Unseen

The Quality Tool I Never Use

Book Review

Views For A Change

The Weyerhaeuser facility, in Cottage Grove, Ore., consists of a sawmill, planer and shipping department. We ship approximately 6.4 million board feet of lumber a week. We strive to achieve high volume, so we can be the low-cost producer, but what really matters to us is that we do it with no accidents or incidents. We also strive to meet 100 percent customer satisfaction and we feel that training is a vital part of our success. In our efforts to continually improve, we are looking at benchmarking companies that share these same values, standards and practices so we can learn from them. We are interested in benchmarking their customer service, safety and delivery standards and training programs. We are looking at all manufacturers, rather than limiting ourselves to just our industry. What advice can you offer to guide us in our benchmarking process: Specifically what are the important things to look for, ideal manufacturers to benchmark and helpful tips to assist us in our benchmarking efforts?

Ken Dunn
Team Leader
Weyerhaeuser Co.
Cottage Grove, Ore.

Dave Farrell Responds
Myron Kellner Rogers Responds

January '99 News for a Change | Email Editor
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