September 1998
Articles Standing Your Ground In The Face Of Change Turning Local Government Into A Business Stop Trying To Be "Friendly" And "Courteous" It's
A Small World Afterall Columns My
Way Is The Highway What's
So Super About Collaboration? Features Brief
Cases Pageturners
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Business Briefs Stock Options Are A Nice Employee Bonus Details are the Backbone of a Business, So Check Up on Yourself There is far more to a successful business than the hard-core numbers. The details of operation are what ultimately determines the success of your company. Owners and operators tend to miss the details that are visible to clients and prospects because they are so consumed with the day-to-day operations of their business. You need to assess your company from the vantage point of a potential customer researching you for the first time. An article in the Capital District Business Review suggests that you pretend to be a client and call your own business and analyze the quality of service that you receive. Are You Prepared for a Crisis? No company wants to think about disaster hitting them, but it could happen. Are you prepared? Every business needs to have an established crisis-management plan. A crisis-management plan allows you to act and think logically and aid in recovering from an incident as favorably as possible. According to an article in the Baltimore Business Journal, a plan must address how to isolate the problem and end it. You need to speak with your business advisors before any public statements are made. Have a crisis-management team established who can keep reactions to the event contained and consistent. Keep your employees informed of how the company is handling the crisis. Be cautious when speaking with the media. And finally, request that your employees speak with no media representatives. These key points will help keep you and your business alert and prepared for the worst. |
