Issue Of Trust
God We Trust, All Others Pay Cash
You Ever Really Need To Know About Trust You Learned In Kindergarten
Trust And Empowerment
Organizational Strategies That Build Trust
by Peter Block
Emergency Room Physician
Business News Briefs
An ER Physician Stabilizes Trust
For Charley Buckley trust represents the difference between
life and death. A 23-year veteran emergency room physician, Buckley works
in an environment where trust is a necessity, not an option. When seconds
can save or shatter a life Buckley must create trusting and open communication
between patients and colleagues. Employed at Exempla Lutheran Hospital,
Wheat Ridge, Colo., Buckley has learned that a moment of building trust
can make a lifetime of difference.
What is your definition of trust?
The patients I see should expect to trust me, without knowing any of my
background. The patients are in no position to take time to make judgements
when they come into the emergency room.
How does trust apply to your profession?
Trust is a huge part of my profession. Obviously there would be many problems
if the people that came into the emergency room didnt trust me. I
encounter trust issues daily. Many times there are things about a patient
that not even their family members are aware of. It is my responsibility
to treat these people. I need to establish a trustworthy relationship with
them in order for them to give me vital information so I may treat them
quickly, correctly and effectively. For example, oftentimes teenage girls
come into the emergency room. There is a possibility that they could be
pregnant, but the parents may not know and I have to make sure that the
patient will trust me and share that information with me. If I dont
have that information, a dangerous, even more serious situation could result.
Without trust, what situations/consequences would you
Without trust I cant get the correct information I need in order to
treat my patients. If patients dont trust their doctors, doctors wont
get honest answers and the treatment of the patient is at stake.
How do you build trust?
Im in a situation where I dont have a lot of time. Because Ive
never met or seen these people before I have very little time to prove my
trustworthiness. If I have the opportunity to demonstrate that I can be
trusted, I certainly do that, but in most cases there isnt enough
time. The most common example of this is individuals entering the emergency
room high on drugs or alcohol that need to be restrained in order for us
to treat them. To show them that I am capable of treating them and that
I can be trusted I tell them that if they dont act up for a given
period of time, the restraints will be removed. If, after that time, they
have behaved, I will remove the restraints. This shows that my word can
be taken seriously and I am someone they can trust.
Can you repair trust? If so, how?
In my profession you dont have time to repair trust. Its a one
shot opportunity. If I lose trust starting out, its done for that