August 1998 / Special Feature : An Issue Of Trust
Trust In Whom
by Peter Block
Emergency Room Physician
Air Traffic Controller
All You Ever Really Need To Know About Trust You Learned In Kindergarten
Managers build trust by telling employees what they knowand what they dont know. They tell employees how they are really doing; they talk openly about results, not wishes. They make criticism OK and listen to it, whether its accurate or not. These managers avoid business babblethey want to be understood. One manager whose employees asked about empowerment replied, Actually, I dont have a clue what it really meansits probably a new word for delegation.
Managers who are able to build trust learned this when they were children. Robert Fulghams popular book, All I Really Need to Know I Learned in Kindergarten, illustrates those life experiences.
Share everythingespecially information.
Play fairtell people what the rules really are;
then play by them.
Dont hit people.
Put things back where you found them.
Clean up your own mess.
Dont take things that arent yoursespecially
Say youre sorry when you hurt somebody.
Warm cookies and cold milk are good for youas
are many things which are politically incorrect.
Take a nap every afternoon.
When you go out into the world, watch out for traffic,
hold hands and stick together.
Olly-olly-in-freeto all those who
have hidden too well say, Come on out, wherever you are. Get found.