ASQ - Team and Workplace Excellence Forum

July 1998


Creating A Workplace Community

Finding Your Way Through Performance Measurement

A Quality Vacation On The Jersey Shore

The Honda Dirtbusters Cleaned Up In Nashville

Consolidation Processes Save Time, Money And Win Awards


As Goes The Follower, So Goes The Leader
by Peter Block

Off -Target Marketing - Can We Talk
by Bill Brewer


Brief Cases
Business News Briefs

Views for a Change

Book Review


Views For A Change


As a quality consultant specializing in education, I have become somewhat disheartened by the appalling lack of interest by educators at large in using the Baldrige criteria for improvement. This is more surprising to me when one considers the federal government’s “Goals 2000” initiative which mandates educational institutions adopt process or performance improvement measures like the Baldrige (in order to receive funding).

Even though the Baldrige National Quality Award office actively supports the establishment of such practices in education, so far the interest appears minimal; many seem only willing to use the criteria for recognition instead of for serious system change. What is it going to take for these educational institutions to adopt Baldrige practices or even simply to benchmark?

Don Thomasino
Benchmarking and Process Consultant
Fernwood Associates
Garden City, New York

John Runyan Responds
H. James Harrington Responds

July '98 News for a Change | Email Editor
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