Baldrige Winner Continues To Grow
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Standards Keys to CRI Success
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USBI's 'Kaizen Events' Working to Keep NASA Flying
Monitoring: There's No Place Like Home
Keep The Best-Lose The Rest
by Peter Block
by Cathy Kramer
Business News Briefs
for a Change
to the Editor
B is for Boss...
A national survey conducted by Interim Services Inc., headquartered
in Ft. Lauderdale, Fla., shows American workers are generally pleased with
their bosses' performance.
Most mangers received a "B," above average, for their overall
job performance. This included being trustworthy, accessible, and a smart
or innovative leader. High marks were also given for involving employees
in decisions that affect their work, recognizing accomplishments and providing
accurate evaluations of past performance.
The lowest grades were given for handling disciplinary issues well, making
work fun and acting as a mentor.
Window Treatments for the Soul/ A Room With a View
Workers with a view of natural scenes, i.e. a window in their office,
report significantly higher overall job satisfaction and fewer symptoms
and medical ailments than their viewless colleagues do, according to a report
published by The Mind/Body Health Newsletter.
Back injuries are more related to job satisfaction than physical factors.
A study of workers at Boeing shows the likelihood of worker reporting a
back injury is more related to job satisfaction than physical factors.
Workers understand their company's goals but they are not given the
skills and information needed to achieve these goals, according to a
study conducted by Watson Wyatt Worldwide. While most employees understand
their company's goals and their own job responsibilities, only 43 percent
feel they are given the skills needed to achieve these goals and 38 percent
feel they are given enough information.
"The companies that will be the winners in the 21st century are those
that succeed in aligning the goals, behaviors and skills of their employees
with their business strategy," said George Bailey, global director
of the Human Capital Group at Watson Wyatt. "Our survey shows that
workers want to succeed, but sometimes just don't know how. And many companies
aren't helping them figure it out."