ASQ - Statistics Division

The Key Role of Statisticians in the Transformation of North American Industry – Fall 1984 Youden Address

Abstract: A new managerial climate is necessary to sustain gains in quality and productivity that will lead to regain a competitive position in world markets. This managerial climate should integrate three parts: (i) quality, (ii) all one team, and (iii) scientific approach. Statisticians have a major role to play in creating this new climate. Finally, specific steps are recommended for those who wish to prepare for a new role in helping to create the right managerial climate for achieving major continuous improvements in quality and productivity. For example, statisticians can demonstrate that most problems are system-related, not worker-related. Then, statisticians can teach managers how to focus on systems rather than blaming individuals.

Keywords: Business Improvement Methodology - Process-oriented thinking - Systems thinking - Youden Address

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