ASQ - Statistics Division

Meeting the Challenge of Total Quality – Winter 1986 Youden Address

Abstract: Statisticians and other quality professionals must adopt and understand all aspects of total quality if they are to effectively meet the challenge of a competitive changing environment. These aspects include the company’s wide reception of statistical thinking, the need for everyone to understand the importance and role of all three components of total quality and the effective use of Taguchi’s approach. The three components of total quality are philosophy, management policies and procedures, and tools. In order to achieve total quality , managers, quality professionals, technical personnel, and statisticians must have new roles that require a broader view and an acquisition of new skills. As evidenced by these points, the creation of total quality is a top-down process that must have the active participation of top management.

Keywords: Total quality - Statistical Thinking - Robustness - Statistical process control

Already a member? Access this Content

You will need Adobe Reader to view this PDF document.
Download the free Reader from Adobe

  • Print this page
  • Save this page

Average Rating


Out of 0 Ratings
Rate this item

View comments
Add comments
Comments FAQ

ASQ News