ASQ - Statistics Division

How Do World Class Organizations Use Statistics? ( A Study of Best Practices) – Mini Paper Taken from the Winter 1995 Newsletter

Abstract: The purpose of statistical methods is to enable the people and the organization to manage variation better: To identify sources of variation, to continually reduce process variation, and to improve value provided to customers of the organization. That is, process improvement is the prime purpose of statistical methods – not maintenance, control, or notifying managers when process take a turn for the worse. The paper outlines the role of corporate management, research development management, marketing, production control and forecasting and plant management in achieving process improvement. Furthermore, the statistician’s role is crucial, and he or she must maintain access to and advise executive decision makers of the organization among others. Also, the paper discusses the role of statistical consultants, technology, control chart methods, education and training in these efforts.

Keywords: Statistical process control - Statistical thinking

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