Magnificent Seven Quality Tools Workshop Basic Tools Appearing in Fall 1993
Abstract: A series of articles on the seven tools of quality appeared in the American Society for Quality Control’s monthly publication Quality Progress. These articles inspired a training workshop on the same topic in a division of the Internal Revenue Service. The tools discussed are: flowchart, cause-and-effect diagram, control chart, histogram, check sheet, Pareto chart, and scatter plot. This article describes the process for implementing a workshop on these topics and how they can be applied to solving real world problems, and shares the lessons learned.
Keywords: Workshop development - Flowchart - Cause-and-effect diagram - Control chart - Histogram - Checksheet - Pareto chart - Scatter plot