ASQ - Statistics Division

Continuous Process Improvement in Healthcare – 2010 Institute for Continual Quality Improvement Presentation

Abstract: Perhaps the first connotation with the topic of healthcare improvement is innovation in medical science. This session, however, focuses on the improvement of healthcare by improving its delivery. This concerns the operating routines in hospitals, including primary patient, medical support, and non-medical support processes. The lecture also includes a description of generic improvement projects in healthcare with some real-life examples which show how continuous improvement can be achieved.

Keywords: DMAIC (Define Measure - Six Sigma

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