This guide introduces a step-by-step approach for applying quality skills to the social responsibility (SR) needs of organizations. It defines integrated SR, provides talking points and case studies, and maps out a process for using quality to integrate SR into organizational strategy and daily operations.
In the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.
The 2014 issue of Pathways to Social Responsibility focuses on social responsibility (SR) integration and includes organizational profiles, a sneak peek at ASQ’s SR Integration Guide, an update on the SR Body of Knowledge Project, and more.
Read previous issues of Pathways:
This report presents the findings of research ASQ and IBM conducted on corporate social responsibility programs. Learn about the approaches that worldwide organizations use to initiate and maintain social responsibility programs and how quality techniques can improve these efforts.
An executive brief from BSR and ASQ (PDF) explores the intersection of quality and corporate social responsibility (CSR), detailing shared concepts and core values and suggesting next steps for both the quality community and social responsibility leaders.
From Quality Press:
Quality for Life shares the stories of professionals who use quality tools to make a positive impact on the lives of others.
Case Studies and White Papers