ASQ believes that being “socially responsible” means that people and organizations must behave ethically and with sensitivity toward social, cultural, economic and environmental issues. Striving for social responsibility helps individuals, organizations and governments have a positive impact on development, business and society with a positive contribution to bottom-line results.
In recent years many consumers have been upset by widely publicized examples of fraud by executives and harmful products produced by some companies. As a result consumers have become more conscious of whom they are doing business with and which products they should buy. Many companies who are looking for long-term profitability are looking for ways to become more socially responsible.
Likewise, the International Organization for Standardization (ISO) states: “In the wake of increasing globalization, we have become increasingly conscious not only of what we buy, but also how the goods and services we buy have been produced. Environmentally harmful production, child labor, dangerous working environments and other inhumane conditions are examples of issues being brought into the open. All companies and organizations aiming at long-term profitability and credibility are starting to realize that they must act in accordance with norms of right and wrong.”
For more information and resources on the value of SR and the connection between SR and quality, see the communication kit, The Evolution of Social Responsibility: Making the Quality Connection.