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Open Access

A Shared Need and Vision: Changing the Culture at Valley Baptist Health System

by Hubbard, Blake; Pexton, Carolyn

A project that improved staffing levels at Valley Baptist also contributed to cultural change by involving both leadership and process owners, emphasizing all along that their interests were the same...

  • Filetype: pdf
  • Publish date: 2003-09
  • Keywords:Champion; Six Sigma; Human resources; Healthcare; Staffing; Patient satisfaction; Employee satisfaction; Quality of care
Open Access

A Shared Need and Vision: Changing the Culture at Valley Baptist Health System

by Hubbard, Blake; Pexton, Carolyn

A project that improved staffing levels at Valley Baptist also contributed to cultural change by involving both leadership and process owners, emphasizing all along that their interests were the same...

  • Filetype: pdf
  • Publish date: 2003-09
  • Keywords:Six Sigma; Human resources; Healthcare; Staffing; Patient satisfaction; Employee satisfaction; Quality of care

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