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The help desk for a telecom company used Six Sigma to reduce the average solution time for customers from 9.75 hours to 1 hour and decrease operating costs...
- Filetype: pdf
- Publish date: 2006-08
- Keywords:Case study; Black Belt; Six Sigma; Cycle time reduction; Cost reduction; Quality function deployment (QFD); Design of experiments (DOE); Fishbone diagram; Process improvement; Process capability; Business results