Library

Open Access

SSGB Study Guide: Introduction

by Christolear, Dean

This exclusive five-part series by Dean Christolear, one of Six Sigma Forum’s top contributors, uses a project-focused approach to teach you the tools and skills you need to be an effective Six Sigma Greenbelt...

  • Filetype: pdf
  • Publish date: 2008-12
  • Keywords:Six Sigma; Green Belt; Quality Tools; DMAIC
Open Access

Metrics that Trigger Actionable Discussions: Prioritize Process Improvements Using Gauge R&R and SPC Capability

by Ramu, Govind

Integrating tools like FMEA, GR&R, and SPC provides a quality improvement framework for monitoring process health and prioritizing improvements. An eight-step model begins with documenting quality characteristics and leads to the creation of a "process he..

  • Filetype: pdf
  • Publish date: 2007-12
  • Keywords:Master Black Belt, SPC, Metrics

Metrics that Trigger Actionable Discussions: Prioritize Process Improvements Using Gauge R&R and SPC Capability Presentation

by Ramu, Govind

Integrating tools like FMEA, GR&R, and SPC provides a quality improvement framework for monitoring process health and prioritizing improvements. An eight-step model begins with documenting quality characteristics and leads to the creation of a "process he..

  • Filetype: pdf
  • Publish date: 2007-12
  • Keywords:Master Black Belt, SPC, Metrics

Help Desk Improves Service and Saves Money with Six Sigma

by Endara M., Francisco

The help desk for a telecom company used Six Sigma to reduce the average solution time for customers from 9.75 hours to 1 hour and decrease operating costs...

  • Filetype: pdf
  • Publish date: 2006-08
  • Keywords:Case study; Black Belt; Six Sigma; Cycle time reduction; Cost reduction; Quality function deployment (QFD); Design of experiments (DOE); Fishbone diagram; Process improvement; Process capability; Business results
Open Access

Is Your Company Culture Ready for Six Sigma?

by Wilson, Noel

What are the components of a Six Sigma culture of continuous improvement? What does it take to develop this culture?

  • Filetype: pdf
  • Publish date: 2004-07
  • Keywords:Six Sigma, Organizational culture, Statistics, Defects, Teamwork, Customer focus
Open Access

Thirteen Keys to a Successful Large Project

by John E. Nelson

These thirteen tips emphasize the power of strategic thinking, a clear vision, and careful planning in making large projects seem small...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Six Sigma, Project planning, Project management

What's Wrong with Six Sigma? Part Three: Six Sigma Perfection Isn't Always Perfect

by Wilson, Noel

The final part of this series airs contradictory but parallel criticisms, one pronouncing that Six Sigma perfection does not go far enough, the other that it goes too far...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Master Black Belt
Open Access

Avoiding the Seven Deadly Sins

by Noel Wilson

As a partner and senior consultant with Kepner-Tregoe, Inc., a management consulting firm that works with manufacturing and service organizations, James Zimmerman has seen too many Six Sigma implementations fall short of achieving their potential. He has identifie

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion, Six Sigma, Program management, Organizational strategy
Open Access

Proving Six Sigma for Healthcare

by Noel Wilson

A Six Sigma instructor discusses project results and explains how Six Sigma can improve not only quality of care and patient satisfaction, but also staff satisfaction, productivity, and the bottom line...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Six Sigma, Business results, Healthcare
Open Access

Lean-Six Sigma, Healthcare, and the Senior Leader's Nondelegable Role

by Noel Wilson

Chip Caldwell, who specializes in strategic deployment of clinical and systems quality improvement and cost reduction initiatives in healthcare, explains how the keys to achieving Lean-Six Sigma healthcare results are systemic, organization-wide improveme..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Leadership, Six Sigma

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