Library

Open Access

Six Sigma: The Critical Link between Process Improvements and Business Results

by M. M. Kapadia, S. Hemanth, B. Sharda

A delivery improvement case study from Pune, India, demonstrates how Six Sigma's focus on the relationships among a project's business Y, customer Y, process Y, and inputs (Xs) can achieve breakthrough results...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Case study, Six Sigma, Product and service delivery, Continuous improvement
Open Access

Project Case Study: $4.5MM Operational Risk Reduction - Wire Transfers

by Sheila Shaffie, Shahbaz Shahbazi

Using Six Sigma to improve the wire transfer process at a medium-size bank resulted in a 93-fold return on investment...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Six Sigma, Case study, Business results, Wire transfers, Process improvement
Open Access

The Top-Management Maxim

by M.M. Kapadia; Noel Wilson

At Tata Toyo Radiators in Pune, India, routine CEO involvement provides both symbolic and practical motivation for Six Sigma project teams...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Six Sigma, Leadership

ASQ News

 

Lean & Six Sigma Review
Process Improvement Using Six Sigma - A webinar in process improvement