Library

Open Access

The Top-Management Maxim

by M.M. Kapadia; Noel Wilson

At Tata Toyo Radiators in Pune, India, routine CEO involvement provides both symbolic and practical motivation for Six Sigma project teams...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Six Sigma, Leadership

Designing Customer Satisfaction and Loyalty Programs for Actionability

Companies that successfully link, align, and deploy customer feedback data within their operations win the game in customer share and profitability...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

Excess Payback from "Hidden Factory" Exploitation

Using Six Sigma to reduce costs and exploit "hidden factories" can enhance the economic value of quality improvement...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

Changing Lives with Six Sigma

An Indiana government agency is using Six Sigma to improve its delivery of services, having a direct impact on the lives of citizens. First in a series of three articles about this implementation...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

ASQ News

 

Lean & Six Sigma Review
Process Improvement Using Six Sigma - A webinar in process improvement