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Open Access

A Shared Need and Vision: Changing the Culture at Valley Baptist Health System

by Hubbard, Blake; Pexton, Carolyn

A project that improved staffing levels at Valley Baptist also contributed to cultural change by involving both leadership and process owners, emphasizing all along that their interests were the same...

  • Filetype: pdf
  • Publish date: 2003-09
  • Keywords:Six Sigma; Human resources; Healthcare; Staffing; Patient satisfaction; Employee satisfaction; Quality of care
Open Access

Thirteen Keys to a Successful Large Project

by John E. Nelson

These thirteen tips emphasize the power of strategic thinking, a clear vision, and careful planning in making large projects seem small...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Six Sigma, Project planning, Project management

What's Wrong with Six Sigma? Part Three: Six Sigma Perfection Isn't Always Perfect

by Wilson, Noel

The final part of this series airs contradictory but parallel criticisms, one pronouncing that Six Sigma perfection does not go far enough, the other that it goes too far...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Master Black Belt
Open Access

Avoiding the Seven Deadly Sins

by Noel Wilson

As a partner and senior consultant with Kepner-Tregoe, Inc., a management consulting firm that works with manufacturing and service organizations, James Zimmerman has seen too many Six Sigma implementations fall short of achieving their potential. He has identified seven reasons that help explain why Six Sigma programs underperform.

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion, Six Sigma, Program management, Organizational strategy
Open Access

Proving Six Sigma for Healthcare

by Noel Wilson

A Six Sigma instructor discusses project results and explains how Six Sigma can improve not only quality of care and patient satisfaction, but also staff satisfaction, productivity, and the bottom line...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Six Sigma, Business results, Healthcare
Open Access

Lean-Six Sigma, Healthcare, and the Senior Leader's Nondelegable Role

by Noel Wilson

Chip Caldwell, who specializes in strategic deployment of clinical and systems quality improvement and cost reduction initiatives in healthcare, explains how the keys to achieving Lean-Six Sigma healthcare results are systemic, organization-wide improveme..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Leadership, Six Sigma
Open Access

Six Sigma as a Management System and the Leadership Behaviors Required to Support It

by Noel Wilson

Content from ASQ's 2005 Six Sigma Conference: Tom McCarty, Director of Consulting Services, Motorola University, identifies the elements of a Six Sigma infrastructure capable of sustaining breakthrough performance...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Leadership, Six Sigma, Management systems
Open Access

Blurry Six Sigma Vision?

by ASQ Staff Writer

How to create a vision statement that will mobilize staff and set the tone for your implementation...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Six Sigma, Vision statement, Strategic planning
Open Access

Six Sigma: The Critical Link between Process Improvements and Business Results

by M. M. Kapadia, S. Hemanth, B. Sharda

A delivery improvement case study from Pune, India, demonstrates how Six Sigma's focus on the relationships among a project's business Y, customer Y, process Y, and inputs (Xs) can achieve breakthrough results...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Case study, Six Sigma, Product and service delivery, Continuous improvement
Open Access

Project Case Study: $4.5MM Operational Risk Reduction - Wire Transfers

by Sheila Shaffie, Shahbaz Shahbazi

Using Six Sigma to improve the wire transfer process at a medium-size bank resulted in a 93-fold return on investment...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Six Sigma, Case study, Business results, Wire transfers, Process improvement

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