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Open Access

Project Case Study: $4.5MM Operational Risk Reduction - Wire Transfers

by Sheila Shaffie, Shahbaz Shahbazi

Using Six Sigma to improve the wire transfer process at a medium-size bank resulted in a 93-fold return on investment...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Six Sigma, Case study, Business results, Wire transfers, Process improvement

Mistake-Proofing for Process Improvement and Control

Improvement teams introduce shutdown, control, and warning techniques and devices to mistake-proof processes...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt

Quality Thinking: Models for Learning Organizations

Managers and workers can use Quality models to change the way they think about the work they do...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

Organizing Six Sigma Projects

Prioritize projects by understanding how projects fulfill a tactical and strategic purpose, remaining aware of the systematic and scientific nature of individual projects, and applying a Key Characteristics approach...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion

Laying the Tracks for Continuous Improvement

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion

Focusing on the Power of Six Sigma in the Healthcare Insurance Industry: Lowering Medical Costs While Improving Patient Service and Outcomes

This paper, originally presented at ASQ's World Conference on Quality and Improvement in May 2005, describes how one healthcare insurance company has begun to use Six Sigma not only to make itself more efficient and effective internally, but is now also d..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

Preventing Medication Errors with FMEA

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt

Put the Pieces Together

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt

Why We Don't "Accept" the Null Hypothesis

There is more at stake than semantics when investigators use misleading language that implies "acceptance" of the null hypothesis...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

Monitoring Supply Chain Performance

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt

ASQ News

 

Lean & Six Sigma Review
Process Improvement Using Six Sigma - A webinar in process improvement