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Open Access

Quality Is Profit

Instead of thinking of quality as eliminating unnecessary spending, equate quality to profit. A philosophy that emphasizes more completely the relationship between quality and profit motivates quality methodologies, it drives continual improvement, it emp..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:

Measurement System Analysis For Attribute Measuring Processes

This column explains how to quantify contributions to variation when the measurement process yields attribute data...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

Escrow Error Reduction Case Study

The first project to be completed within IndyMac Bank's Six Sigma Program reduced escrow data input errors by 70% and tax penalties by 81%...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

A Surprising Solution for Material Shortages

This case study demonstrates Six Sigma's facility for revealing causes and solutions that run contrary to our initial assumptions...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

Beyond Manufacturing

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion

A New Mix in the Cement Business: Managing Change at Jordan Cement Factories

With ambitious objectives for increasing profitability and development, developing new management methods, and establishing a new working culture, Jordan Cement Factories' change management effort proves that change can be just as extensive and beneficial..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion

Touching Defects in the Service World

Applying Six Sigma in the service sector requires defining, measuring, and identifying causes for often intangible defects...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt
Open Access

Lean-Six Sigma, Healthcare, and the Senior Leader's Nondelegable Role

by Noel Wilson

Chip Caldwell, who specializes in strategic deployment of clinical and systems quality improvement and cost reduction initiatives in healthcare, explains how the keys to achieving Lean-Six Sigma healthcare results are systemic, organization-wide improveme..

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive, Leadership, Six Sigma

Using Quality and Six Sigma in a Financial Solutions Company

Bank of America has generated more than $2 billion in benefits and improved customer satisfaction scores by more than 30 percent by using quality and Six Sigma...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Executive

Stats and Subjectivity

For Six Sigma beginners: an introduction to sigma levels, shift and drift, and the subjectivity of statistics...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Beginner

ASQ News

 

Lean & Six Sigma Review
Process Improvement Using Six Sigma - A webinar in process improvement