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Open Access

Use Customer Feedback to Choose Six Sigma Projects

by Fundin, Anders P

Alstom Power uses product fault reports to improve its processes. Sample article from the November 2003 issue of Six Sigma Forum Magazine...

  • Filetype: pdf
  • Publish date: 2003-11
  • Keywords:Customer Satisfaction
Open Access

A Shared Need and Vision: Changing the Culture at Valley Baptist Health System

by Hubbard, Blake; Pexton, Carolyn

A project that improved staffing levels at Valley Baptist also contributed to cultural change by involving both leadership and process owners, emphasizing all along that their interests were the same...

  • Filetype: pdf
  • Publish date: 2003-09
  • Keywords:Champion; Six Sigma; Human resources; Healthcare; Staffing; Patient satisfaction; Employee satisfaction; Quality of care
Open Access

A Shared Need and Vision: Changing the Culture at Valley Baptist Health System

by Hubbard, Blake; Pexton, Carolyn

A project that improved staffing levels at Valley Baptist also contributed to cultural change by involving both leadership and process owners, emphasizing all along that their interests were the same...

  • Filetype: pdf
  • Publish date: 2003-09
  • Keywords:Six Sigma; Human resources; Healthcare; Staffing; Patient satisfaction; Employee satisfaction; Quality of care
Open Access

Gage Linearity and Bias Study

  • Filetype: xls
  • Keywords:
Open Access

Thirteen Keys to a Successful Large Project

by John E. Nelson

These thirteen tips emphasize the power of strategic thinking, a clear vision, and careful planning in making large projects seem small...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Six Sigma, Project planning, Project management

What's Wrong with Six Sigma? Part Three: Six Sigma Perfection Isn't Always Perfect

by Wilson, Noel

The final part of this series airs contradictory but parallel criticisms, one pronouncing that Six Sigma perfection does not go far enough, the other that it goes too far...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Master Black Belt

Expanding the Six Sigma Toolkit Part Three: Control Charts for Parts-Per-Million Defect Rates

Interevent control charts and g and h charts often present the best options for understanding and improving low defect-rate processes...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

Big Improvements for Small Parts

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Champion

Expanding the Six Sigma Toolkit Part Two: Calculating "Exact" Probabilities

The chi-square test can be prone to overuse or misuse when estimating probabilities...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt

Choosing the Right Projects

Ground your project selections in an understanding of core processes, customer satisfaction with products and services, and financial goals rather than in problems...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Green Belt

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Lean & Six Sigma Review
Process Improvement Using Six Sigma - A webinar in process improvement